HR Operations Manager

Location: Reading – Hybrid-working

Employment type: 6-month contract

At MBNL, our mission is to manage the Mobile Infrastructure to Enable Digital Britain. As the UK’s largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.

Our People team is at the heart of shaping the employee experience and enabling business success. Acting as a centre of excellence, we design and deliver the people strategy that ensures our organisation has the skills, resources, and engaged workforce it needs—today and for the future.

What you’ll do:

• Direct complex HR and culture-related projects, from role and structure change to EDI initiatives and talent development frameworks.
• Orchestrate the design, delivery, and continuous improvement of core HR services, policies, processes, and tools.
• Oversee payroll, pay, benefits, and recognition frameworks (directly or via third-party providers).
• Manage frameworks and processes for contracts, promotions, pay changes, secondments, leavers, and working arrangements (e.g., hybrid/flexible working, family leave).
• Ensure compliance with employment legislation, regulatory requirements, and reporting obligations (e.g., gender pay reporting).
• Own HR systems and data, ensuring accuracy, security, and effective use.
• Manage supplier relationships (e.g., payroll, occupational health, training, recruitment).
• Oversee office and facilities management to ensure a safe, high-quality working environment.
• Deal with HR queries, escalations, and employee relations (ER) cases, coaching managers to resolve issues fairly and effectively.
• Partner with HRBPs to deliver annual lifecycle processes such as pay review and performance calibration.

What you’ll bring:

• Strong, broad, and deep HR experience across all disciplines, with expertise in HR operations and service delivery.
• Proven record of managing large and complex HR projects.
• Excellent influencing and coaching skills, with the ability to partner with managers, employees, and leaders to navigate complex situations.
• Experience managing third-party suppliers and multi-level teams.

Nice to Have

We thrive on inclusion. MBNL embraces equality, diversity, and inclusion. People are at the heart of everything we do, and we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we unlock innovation and continue to evolve our work practices.

We offer flexible working arrangements such as non-standard hours, part-time, and remote work, enabling you to build your career without sacrificing personal priorities.

MBNL is proud recipients of the Armed Forces Covenant Gold Award and is Disability Confident accredited.