Career Opportunities: Hybrid Team Leader (31969)

Requisition ID31969-Posted -EMEA-United Kingdom

Crown Information Management are currently recruiting for a Hybrid Team Leader to join their fast-paced Information Management Operations Team.

Where you will be based
This role will be based in Peterborough.

What is a Hybrid Team Leader to us?
As Hybrid Team Leader, you will oversee the effective operational services for the Crown Information Management Physical Operations and collaborate with the Scanning Services Supervisor to support scanning projects at the Peterborough site.

What you will do

SERVICE DELIVERY

• Organize and supervise monthly, weekly, and daily workloads for the Operations Teams.
• Maintain quality of service in line with customer and company standards; achieve Customer SLAs and KPIs at the site.
• Manage cost control in line with profitability targets for ongoing project commitments.
• Provide Management Information for clear business performance visibility.
• Plan and model the growth and profitability of the physical records business, including resource allocation.
• Monitor and report on KPIs, SLAs, and quality to maintain service levels that align with customer requirements and Crown Brand Values.
• Serve as a functional role model within the branch.
• Support adoption of the Crown Purpose.
• Review and enhance processes through continuous improvement.
• Manage teams responsible for records deliveries and collections to meet SLA requirements in accordance with ISO9001.
• Ensure daily service provision follows the Records Management Operations Manual for ISO 9001 accreditation.
• Respond promptly to customer orders (e.g., next-day, emergency delivery).
• Manage exceptions by informing relevant internal and external parties of any operational issues.
• Ensure accurate completion of work orders for customer service, compliant with ISO9001.
• Collaborate with the Scanning Services Supervisor to facilitate scanning project delivery and intake.
• Maintain familiarity with ISO27001 and ISO10008 certifications.
• Work with Project and Operations Managers to achieve SLAs for out-of-scope projects.

COMMERCIAL

• Apply cost management, pricing strategies, and other requirements to support profitable business outcomes.
• Coordinate with Finance to ensure visibility of work progress and costs, and identify opportunities for growth and investment.
• Meet quarterly and annual targets for growth, revenue, and margin.

HR/PEOPLE MANAGEMENT

• Oversee the Peterborough Operations team.
• Lead direct reports to deliver quality service according to their roles.
• Attend weekly meetings with Scanning Services Supervisor & Operations Manager.
• Support HR matters as required.
• Organize role-specific staff training and ensure adherence to procedures.
• Implement standard policies and procedures consistently across the site.
• Facilitate development of new skills and capabilities for new service introduction.
• Promote and maintain security and Health & Safety standards at the facility.

HEALTH & SAFETY

• Manage branch Health & Safety for both the site and fleet.
• Ensure compliance with internal and external H&S audits.
• Conduct weekly fire alarm checks and record relevant details.
• Ensure out of hours cover is organised
• Arrange and document fire drills, and oversee maintenance of fire safety equipment and signage.
• Keep warehouse and yard areas clean and obstruction-free, in line with site specifications, and coordinate repairs as necessary.
• Follow PPM schedules and contractor control measures.

SITE SECURITY

• Monitor and complete daily facility lockdown procedures per guidelines.
• Maintain and improve facility security awareness and vigilance alongside Scanning Services Supervisor

About you
To be successful in this role you will have experience of managing Warehouse Operations. Experience supporting Scanning Operations, including Batch Class creation would be desirable. An approachable, collaborative manager that has the ability to understand and adhere to procedure and systems.

About us
Crown Worldwide Groupis a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

What we can offer you
Our UK benefits package includes Enhanced service-based holiday entitlement, 1 day's birthday leave, pension scheme, death in service, shopping discounts and 2 Corporate responsibility days per annum, innovative wellbeing package, employee awards, as well as in-house learning and development opportunities.

Our values
At Crown we pride ourselves with the quality we deliver and values we stand by.

• We areCARINGabout people and their experience
• AlwaysDETERMINEDto do our best and to always keep improving
• We are genuinelyTHEREwhen our customers and colleagues need us
• We encourage theSHARINGof knowledge amongst each other
• We continuously remainOPEN-MINDEDto stay innovative
  

Equal opportunities
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability,marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.