Overview

Getronics is a global technology solutions company with over 4,000 colleagues in 22 centres, delivering end-to-end IT services and solutions. We are recruiting an IBMi Systems Analyst with PowerVM/VIOS experience to join our team in the UK.

What we can give you

• 37.5-hour working week with flexible options for work/life balance
• 25 days holiday (with options to buy/sell extra days) plus statutory bank holidays
• Remote working anywhere in the UK
• Full training during induction and ongoing development through our NorthStar online learning platform with 80,000+ courses
• Employee Referral Scheme
• Flexible benefits package
• GetVibes – feedback-driven improvement program
• 24/7 advice and support through our Employee Assistance Programme
• 1-day paid volunteering leave in support of our ESG programme
• Company Pension Scheme, life assurance, and access to our Digital GP App via Aviva
• Private medical cover from 12 months
• Global Recognition Program – RecogniseMe awards

Team purpose

The Power Systems Support Team within the Operations Tower comprises five experienced members providing third-level operational and project support, specialising in IBM AIX and IBMi systems for medium-sized customers with complex environments.

What to expect

The role primarily provides IBM AIX and IBMi operational and project support within a managed service for key customers across the UK. Responsibilities include design and delivery assistance, systems administration, operational tasks, project participation, documentation, collaboration, and adherence to industry best practices. The role may require on-call work on a rotational basis to address high-priority incidents and planned activities.

• L3 support for BAU tasks (incidents, service requests, changes) with SLA adherence
• Assist in resolving high-priority or major/escalated incidents to minimise outage time
• Deployment, configuration, and maintenance of IBM AIX & IBMi power systems per best practices
• Follow ITIL/Agile processes (Incident Management, Change Management)
• Collaborate to improve automation strategies and deployment processes
• Knowledge sharing and documentation
• Support internal and external projects
• Handle multiple customer environments with different implementations
• Participate in Service Acceptance to ensure solutions are supportable
• Occasional on-site visits to customer sites or data centres for project/maintenance work
• Out-of-hours on-call support and overtime when required
• Accurate timekeeping for chargeback purposes

What we expect from you

Candidates should have expert working knowledge of IBMi. Key skills and experience include:

• BRMS Backup and Restore
• 3rd party system management and job scheduler experience (Robot, Revsoft, Halcyon)
• LPAR configuration
• Exposure to high availability software (Mimix/ICluster)
• Administration and implementation experience from 7.3 to 7.5
• CL coding capability
• VIOS server skills, SEA and NPIV understanding
• System firmware upgrades
• HMC management and upgrades
• Tape library management
• Experience supporting global IT infrastructures in a technical role
• Ability to discuss technical solutions with customers/suppliers
• Strong troubleshooting, root-cause analysis, and ownership mindset
• Excellent verbal and written communication
• Understanding of ITIL/Agile service management fundamentals, including change control and production impact
• Knowledge of Service-Now or similar IT process tools is beneficial
• Ability to work under pressure and meet tight deadlines, with escalation when needed
• Organised, self-motivated, and a collaborative team player

Additional requirements

Flexibility with working hours and availability for on-call rota.

How to apply

If you have 75% or more of the listed requirements and feel capable of the responsibilities, we encourage you to apply. Not every criterion needs to be met upfront; a willingness to develop and grow is valued. Please attach your CV and contact details, and include a brief note on why you are interested in the position and Getronics.

We offer an Employee Referral Programme. If you know someone who would be a good fit, share the careers page with them.

For questions about vacancies, Getronics, or anything else, contact the Talent Acquisition team at 0141 814 1055 or weallmakeuk@getronics.com.

Equal opportunities

We are committed to equal opportunities for all staff. Applications from individuals are welcome regardless of age, disability, gender, sexual orientation, race, religion or belief, relationship status, and family configuration.