We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience.

Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky.

The Role

We are looking for a highly motivated and organised Implementation Specialist to join our team at Thrive! We are looking for someone with established expertise in the learning technology space.

The Implementation Specialist plays a pivotal role in the end-to-end implementation process for new customers, running workshops, configuring the Learning Platform (LMS/LXP), and ultimately ensuring our clients are set up for success through robust technical setup and expert consultation.

Core Responsibilities

• Lead Implementation Workshops: Lead a series of workshops to ensure the Learning Platform aligns with the customer’s requirements and organisational objectives.
• Coordinate Technical Integrations: Collaborate with both the customer’s technical team and the Thrive technical team to ensure seamless integrations that meet customer needs.
• Learning Platform Configuration: Configure the platform to precisely match customer requirements.
• Oversee Implementation Success: Take full responsibility, along with the project manager, for the smooth and timely delivery of the customer’s implementation.
• Develop Strong Customer Relationships: Establish and maintain strong relationships with customer teams and key stakeholders.
• Collaborate on Requirements: Work closely with customers and our internal teams to ensure requirements are clearly identified and understood, ensuring any developments align with these needs.
• Support Account Directors: Assist Account Directors (ADs) in optimising the customer’s Thrive instance to maximise learner engagement and enhance business performance.
• Organise Project Teams: Work closely with your Project Manager (PM) to coordinate the project and relevant teams, to ensure a successful implementation.
• Troubleshoot Implementation Issues: Partner with our Support and Technical teams to resolve any issues that arise during the implementation process.
• Flexible Travel: Be willing to travel as needed to support the implementation process.

Essential Skills

• Experience: 3+ years in a Solutions Consulting, Implementation, or Technical Customer-Facing role.
• Customer & Consulting Focus: Proven ability to be deeply customer-facing and act as a trusted consultant.
• Technical Integration Expertise: Demonstrated experience configuring and troubleshooting core enterprise integrations, specifically:
  • SSO (Single Sign-On) setup.
  • HRIS (HR Integration) for user synchronization.
  • Leveraging APIs for system connectivity.
• LMS/LXP Domain: Expertise working with any LMS/LXP platform (vendor or client-side experience accepted) coupled with a solid background in Digital Learning or L&D.
• Training & Delivery: Proven experience creating resources and delivering effective face-to-face and virtual training workshops.

Desirable Skills

• A confident communicator who is diplomatic, proactive, and able to challenge the status quo appropriately.
• Strong organisation skills and ability to follow processes and ways of working.
• Curiosity for technology, solving customer challenges, and keeping up with industry trends.
• Experience working with customers across a broad range of sectors (ideal for business transformation context).
• Comfortable quickly learning new platforms and establishing yourself as a subject matter expert.

Benefits

• Unlimited Holiday to support work-life balance
• Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
• Flexible Working Hours within core hours (10:00–16:00)
• Birthday & Christmas Off, including festive shutdown between Christmas & New Year
• Work From Anywhere—fully remote-friendly (4 weeks a year)
• Health Cash Back Plan with Health Shield
• Employee Assistance Program for confidential support
• Financial support program via Maji
• Salary Sacrifice Pension Scheme
• Death in Service (4x annual salary)
• Green Car Scheme through salary sacrifice
• Cycle to Work Scheme—save up to 42% on a new bike
• Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

What to Expect

We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get.

You will first be invited to a screening call, a quick 15 minutes that we can tell you about Thrive, ask some questions and get to know you a little better. If we think you'd be a great addition to our team, we'll invite you to a first stage interview with someone from the team.

We’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you to know we’re an equal opportunity employer.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com.