Overview

Location: Eastleigh

Temporary for 3 months via agency with potential extension to a fixed-term contract. Hybrid working available.

Hourly rate: £18.63 per hour – £24.34 per hour, depending on preferred payment type.

Position

Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of an Income Officer to scrutinise service charge estimates and actuals, liaising with the finance and leasehold officers to deliver accurate rechargeable charges for the business.

Responsibilities

• Ensure income recovery for the patch meets agreed standards/targets, including collection of arrears, service charges and major work recharges. Issue recharge invoices for leasehold, market rent and commercial accounts.
• Scrutinise statutory section 20 consultation to ensure consultation complies with statutory regulations and allows for maximum income collection.
• Review service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents.
• Achieve individual financial and performance targets and prepare statistical information for the line manager as required.
• Keep customer records up to date, ensure that rent debits and credits held on the system are correct including liaison with the finance department to rectify errors, trace mis-posted monies including payments held in suspense.
• Where the lease prescribes, monitor sinking fund collection and expenditure in relation to asset management programmes.

Knowledge, Skills and Experience

• Demonstrable knowledge and experience of Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act 1985 in relation to residential and commercial leaseholders.
• CIH or RPM qualified or committed to completing the qualification.
• Arrears experience, excellent customer service and communication skills, leasehold experience.
• Full clean driving licence and/or ability to travel in a timely and efficient manner to visit tenants and attend meetings frequently located in areas not covered by public transport.

If you feel you have the relevant experience and would like to be considered for the role, please apply or contact Josh Meek at Sellick Partnership Ltd.

Note: Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.