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Income Protection Claims Assessor, London

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Client:

Vitality

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cb15626bdc4c

Job Views:

6

Posted:

11.08.2025

Expiry Date:

25.09.2025

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Job Description:

Working Pattern -Home working; may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)

• Solves complex problems, takes a new perspective on existing solutions
• Degree level or equivalent with professional qualifications and specialist knowledge gained through significant work experience.

What this role is all about:

Key Actions

• Assess Income Protection claims, ensuring attention to detail and compliance with industry claims practice. Obtain medical, financial, and relevant information; adhere to Service Level Agreements.
• Draft and issue claims decision letters and related correspondence, including communications to senior staff.
• Liaise with underwriters, management, reinsurers, and stakeholders to ensure swift and correct claim outcomes.
• Support team members with best practice techniques and medical knowledge sharing.
• Follow internal client service practices to build rewarding relationships and enable exceptional client service.

What you need to thrive

• Broad experience in assessing and managing IP claims.
• Experience dealing directly with FOS on claims matters.
• Experience working with reinsurers.
• Confidence in presenting ideas and training peers.
• Intermediate skills in Word, Excel, PowerPoint, and Office apps.
• Knowledge of the UK insurance market and regulatory environment.

Team – Life Income Protection

Working Pattern -Home working; may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)

• Solves complex problems, takes a new perspective on existing solutions
• Degree level or equivalent with professional qualifications and specialist knowledge gained through significant work experience.

What this role is all about:

Key Actions

• Assess Income Protection claims with attention to detail and compliance, obtaining relevant information and adhering to Service Level Agreements.
• Draft and send claims decision letters and correspondence, including to senior staff.
• Coordinate with underwriters, management, reinsurers, and stakeholders for timely claim resolution.
• Share best practices and medical knowledge within the team.
• Follow client service practices to foster rewarding relationships and deliver exceptional service.

What you need to thrive

• Experience in assessing and managing IP claims.
• Experience dealing with FOS on claims matters.
• Experience working with reinsurers.
• Ability to present ideas and train peers confidently.
• Intermediate skills in Office applications.
• Knowledge of UK insurance market and regulation.

Benefits include:

• Performance bonuses
• Up to 12% pension contributions (company matches up to 6%)
• Vitality health insurance with rewards
• Life Assurance (4x salary)

Explore more benefits on our careers page. Join us for:

• Health and wellness support
• Flexible working arrangements
• Career development opportunities
• Recognition and rewards

Our promise to new joiners includes supporting your health, growth, and well-being, fostering a supportive environment, and rewarding your contributions.