Overview

Responsible for all aspects of service delivery across their assigned customer accounts.

Job title: Infrastructure Technical Support Manager

Job Description

• Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service
• Manage relevant third-party organisation relationships
• Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts
• Act as an escalation point for service delivery issues and ensure resolution to the Customer’s satisfaction
• Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities
• Maintain strong and trusted relationships with Customer’s staff to enable retention and growth
• Promote the services offered by Capita into managed service Customers
• Work closely with the Account Manager in a matrix team environment
• Ensure monthly and quarterly customer meetings are scheduled and documented
• Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements
• Ensure that all internal governance processes (e.g. risk management) are complied with

Location: Dublin, Ireland

Time Type: Full time

Contract Type: Permanent