Our client is a leading provider of innovative medical devices, dedicated to enhancing the lives of people with hearing loss. With a strong global presence, they are committed to delivering exceptional products and services to customers worldwide.

We are seeking a dynamic and results-oriented Inside Sales Team Leader to lead a thriving sales team. This pivotal role will involve motivating and inspiring a diverse team of inside sales professionals while actively driving sales within the UK, Ireland, and BeNeLux regions.

This role is predominantly office-based, with some scope for hybrid (office/home) working arrangements. Travel will be required for training, team building, and sales/customer events in the UK, Ireland, and Benelux.

Responsibilities

• Lead and motivate the inside sales team to achieve ambitious sales targets and KPIs.
• Provide coaching, training, and support to team members to enhance their sales skills and performance.
• Monitor and evaluate team performance, offering regular feedback and guidance.
• Analyse sales data and trends to identify areas for improvement and develop effective action plans.
• Foster a positive and collaborative team environment that promotes accountability, excellence, and continuous improvement.
  
• Achieve revenue sales targets as outlined in quarterly and annual KPIs.
• Implement agreed sales processes to build strong customer relationships and drive growth across allocated channels.
• Resolve customer issues, improve profitability, and ensure exceptional customer satisfaction.
• Collaborate with the customer service team to address any challenges and maintain positive customer relationships.
• Work effectively with the planned sales process and coordinate across sales and training teams.
• Collaborate cross-departmentally to develop weekly and monthly sales activity plans.
• Monitor customer performance and sales trends to identify opportunities for improvement.
• Share industry insights and competitive information with the team to inform sales strategies.
• Attend trade shows, conventions, and training seminars as required.
• Utilise Salesforce and other tools to create focused lists of opportunities.

About You

• Higher education qualification in business areas such as Management, Marketing, or Economics.
• Proven experience in a leadership or supervisory role, with a strong ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Minimum of 2 years successful outside sales experience either with retail or B2B, preferably with Medical Devices or minimum of 5 years successful sales performance in telephone sales or significant customer service experience in the audiology sector.
• Strong computing skills, including proficiency in Microsoft Office applications, CRM (preferably Salesforce), and ERP (preferably D365 or Navision).
• Proven ability to learn new technical knowledge quickly.
• Structured in analysis, planning, working methodology, and documentation.
• Demonstrated efficiency in follow-up with customers and absolute accountability for delivery.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English is essential (both written and verbal). Dutch or French is preferred but not essential.

At our client, you will have the opportunity to work with a talented team of professionals who are passionate about making a difference in people's lives. We offer a very competitive compensation package, including a strong base salary, generous bonus potential and comprehensive benefits.

If you are a highly motivated and results-driven individual who is passionate about sales and customer success, we encourage you to apply for this exciting opportunity.

If you are interested in the above role then please apply or get in touch to discuss further.

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