Overview

Join to apply for the Insurance Operations Associate role at Open.

Open is an Australian-founded insurtech company on a mission to make it easy for everyone to get the best-priced insurance. We’ve grown rapidly since launching in the UK, working with some of the UK’s leading consumer brands like Avios and Starling Bank, and we’re just getting started. We’re looking for an Insurance Operations Associate to manage our insurance underwriting partnerships and claims third-party-administrator partnerships in the UK.

Reporting to the Chief Commercial & Insurance Officer UK as part of a dynamic and multi-disciplinary team, this is a fantastic opportunity for an ambitious insurance professional to join a scaling business and accelerate your career.

About Open

Open’s mission is to make it easy for everyone to get the best-priced insurance. With data and technology at our core, we power embedded insurance programs for leading brands like Avios, Starling Bank, Bupa, and Telstra. Since starting in Australia in 2016, we’ve launched in the UK and are growing rapidly across travel, gadget, and home insurance. We’re backed by leading investors and have been a certified B Corp since 2017.

Come and join our global team and help us deliver the best insurance experiences for the world.

What You’ll Do

Your day-to-day will vary, but here’s what you can expect over your first few months:

• Manage our insurance underwriting partner relationships
• Act as the day-to-day contact for our insurance underwriting partners.
• Project manage and execute on new initiatives with our insurance underwriting partners, from new product or channel launches to operational updates and beyond.
• Act as the go-to person for all claims activities, trends, and TPA capabilities and performance.
• Play a key role in cross-functional projects, including new product launches, new partner onboarding, and other initiatives.
• Provide insights and reporting on claims experience and TPA performance to internal stakeholders, including our Board.
• Act as the key liaison with TPAs, developing strong relationships that foster collaboration and accountability.
• Drive continuous improvements in end-to-end claims operations, identifying, prioritising and executing on opportunities to enhance customer experience and business outcomes.
• Lead training, new process development, and FNOL updates for new products and product changes.

Handle referrals and escalations

• Manage claims referrals and escalations to and from our TPAs and underwriters, ensuring timely and fair resolutions.

Own data & reporting for our TPAs and our insurance underwriting partners

• Ensure we receive complete and accurate data and reporting from our TPAs to manage our business effectively.
• Provide the insurance underwriting partners with the data and reporting they need.

We firmly believe your career is what you make it. There’s no shortage of things to do at Open, and in this role you’ll have exposure to all parts of our business in the UK. You’ll also have the opportunity to learn from, and share your own learnings with, the broader global team. You’ll have broad experience, substantial responsibility, autonomy with coaching, and support to develop rapidly and propel your career growth.

Requirements

To succeed, you'll need:

• 3+ years experience in consumer insurance products, underwriting or claims. Ideally, you have heavy exposure to claims management and oversight.
• Great relationship and stakeholder management skills, with the ability to communicate well with stakeholders of all levels.
• Strong organisational skills, with the ability to plan, prioritise and execute.
• A “no excuses” attitude to delivering great experiences for our customers and partners and taking ownership when you see a problem that needs fixing.
• Strong analytical, critical thinking and problem solving skills.
• The ability to work independently and proactively, as well as with cross-functional teams.
• Excitement to learn new things and challenge yourself in a fast-paced, high-growth environment.
• Experience in a fast-growth start-up or scale-up will be beneficial, but isn’t required.

We work flexibly, and for this role, we’re ideally looking for someone who can spend 3 days a week in our London hub and 2 days working from home. This hybrid approach helps us stay connected while also supporting deep focus time and work-life balance.