An Intergrated IT solutions provider are looking for an Interim Head of IT.

The Head of IT is responsible for the operational delivery of IT services across the organisation, ensuring end-user support, system reliability, device security, and infrastructure availability meet agreed service levels. This is a hands-on leadership role focused on operational excellence and coordination of a small but capable internal team, while supporting strategic initiatives led by the CIO.

Key Responsibilties:

• Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager).
• Service Operations: Oversee day-to-day IT service operations including incident response, request fulfilment, device lifecycle management, and end-user support across ~1,000 users in over 100 sites.
• Infrastructure Oversight: Coordinate management of cloud-based infrastructure (primarily Azure, with one key system on AWS) and device estate (Windows laptops, Samsung Android mobiles).
• Security Posture Maintenance: Support the Infrastructure & Security Manager in operationalising security controls, patch management, identity management (Entra ID), and compliance with organisational security frameworks.
• Collaboration: Act as liaison between IT and key departments across the business to ensure IT services align with operational needs.
• Escalation Point: Serve as the primary point of escalation for service delivery and support issues.
• Documentation & Knowledge Management: Ensure accurate and current documentation exists for IT processes, systems, and support procedures.
• Support Transition: Assist with knowledge handover and continuity during leadership transition.