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IT Audio Visual Systems Analyst

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Job Title

IT Audio Visual Systems Analyst

Department

Information Technology Service Delivery

Office Location

London

Reports To

IT Audio Visual Systems Team Leader

Working Hours

After initial onboarding and training, regular start times may be set as early shift (start sometime between 7-8 am) or late shift (start sometime between 9-11am) as deemed necessary to assure coverage across the department. Consideration will be given where possible. At times there may be overtime, weekend, or holiday work and thus flexibility is needed. 40 hours per week.

This role is an essential function and thus all personnel are required to regularly work on location.This role is not conducive for agile or remote working.

Firm Description

Hogan Lovells is one of the leading global law firms. Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach. Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa.

With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally. Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.

Department Description

The Information Technology department is responsible for the implementation, provision and support of all Information and Technology services within the firm. The department is a business services function that supports and contributes to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers.

Role Overview

As a member of the Global Audio Visual Services team in the Information Technology department, the IT AV Systems Analyst is responsible for providing AV services. This involves taking ownership of requests and incidents that have been assigned to the AV team for the delivery resolution of service. The role will be based out of and primarily support the London office while sometimes remotely assisting other offices that do not have a dedicated AV team.

Key Responsibilities / Accountabilities

• Proactively suggest improvements to existing processes or suggest new processes.

• Manage meeting requests from initial request acceptance, planning / coordination, scheduling, setup, operating, and striking.

• Address incidents that are raised to the AV team and proactively take steps to improve.

• Coordinate, schedule, launch, operate / manage and troubleshoot cloud collaboration services (e.g., Zoom, MS Teams, Webex, etc.).

• Setup, connect, and manage video conferencing using bridging system such as Cisco CMS / TMS / VQ and audio only conferencing services such as Arkadin.

• Administration of cloud collaboration services (e.g. Zoom, MS Teams, Webex) as service owners.

• Enter requests, incidents, work performed, etc. into IT ticketing system.

• Troubleshooting and resolve AV systems and service faults with escalation in rare instances when required.

• Effectively and professionally communicate and coordinate with teammates, lawyers, business services employees, clients, and outside vendors and contractors as required in delivery of AV service.

• Support projects such as new buildouts, new AV kit implementation, proof of concepts, testing of potential technology, IT projects that may impact AV systems / services, etc. as needed.

• Work closely with various teams and users across the firm in the seamless delivery of AV services such as the Client Host, Conference Center, Conference Services, Event Services, Facilities, IT Infrastructure, and other teams.

• Providing lead and / or backup support for firm-wide multi-point video conferences, which may include consulting with lawyers, business services employees, clients, and vendors to determine requirements, and monitoring meetings as required.

• Perform all functions related to AV media recording and duplication, including basic AV editing and accurate media labeling.

• Maintain a thorough inventory of AV equipment and supplies, and monitoring the repair and replacement of non-working, damaged and / or obsolete equipment to including organizing AV storage space.

• Organising, clean, and keep AV equipment and storage locations orderly and maintained.

• Interacting with partners, lawyers, business services employees, office administrators, and clients, and providing individual instruction / support in equipment setup and operation.

Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.

All members of the firm participate in our Responsible Business program.

Person Specification

Qualifications and Training

• 2 to 4 years’ experience providing front line AV service to users in conference rooms and through cloud services (e.g., Zoom, MS Teams, Webex, etc.) or equivalent.

Preferred

• Experience administering and managing cloud collaboration technology, primarily Zoom and MS Teams.

• Experience working with conference room booking and IT ticketing systems.

• Experience using Cisco TMS, Cisco CMS, and VQ.

• CTS and / or other AV industry or technology certification.

• Law firm experience.

• Experience supporting day to day meeting and event audio / visual support in a corporate or professional services environment.

General Attributes

• Ability to work in a highly demanding, fast-paced, and evolving work environment.

• Ability to work independently and with minimal supervision on assigned tasks to include resolving problems.

• Ability to proactively work through responsibilities of team with minimal supervision.

• Ability for flexibility to work outside of core hours when needed. As an office essential employee, this role generally is needed in the office during times when other roles may not be essential such as special events, breakfast or evening meetings, inclement weather, some holidays or weekends.

• Ability to lift, transfer, and assemble computer and AV equipment, including monitors, which may weigh up to 40 pounds.

• Excellent verbal and written communication to provide customer service in person, by email, chat, and phone with a high degree of professionalism and clarity.

• Demonstrable technical understanding of conference room solutions, AV system routing, AV technologies, and troubleshooting AV and connectivity issues.

• Demonstrable understanding and providing AV service through cloud-based collaboration solutions such as Zoom, MS Teams, and Webex.

• Demonstrable working knowledge of personal computers, Microsoft Office Suite, and media presentation software (e.g., PowerPoint).

• Demonstrable understanding of LAN, WAN, Wi-Fi, and network principles in the delivery of AV service.

• Ability to operate and provide service using Windows, Apple, Crestron, BiAmp, Shure, and Cisco devices and products.

• Ability to perform all functions related to audio / video media editing and duplication.

Agile Working Statemen

Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

Equal Opportunities Employment Statement

It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex , gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.