About the Role

Team - Information Security

Working Pattern - Hybrid – 2 days per week in either the Vitality Bournemouth or London office. Full time, 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• IT risk & compliance expertise – strong knowledge of controls and regulatory frameworks
• Capacity planning & performance monitoring – forecasting, optimisation, and tool usage
• Stakeholder communication – translating technical risks and influencing decisions

As our IT Capacity and Risk Manager, you'll play a pivotal role in ensuring our technology environment remains robust, compliant, and future‑ready. Lead cross‑team efforts to embed risk management and capacity planning, advancing IT operations and strategic goals with excellence and compliance. This is a high‑impact role where you'll translate complex technical risks into actionable business insights, maintain high‑quality documentation, and act as a key bridge between Technology, Compliance, and Governance teams. You'll also ensure infrastructure capacity is aligned with business growth, enabling proactive planning and decision‑making.

Key Actions

Capacity Planning & Performance

• Conduct capacity management activities across infrastructure and applications
• Forecast resource needs based on business growth and usage trends
• Ensure systems meet SLAs without over‑provisioning
• Identify performance bottlenecks and under‑utilised resources

Governance & Risk Management

• Design and assess IT controls (e.g., access, change, application, general IT controls)
• Conduct gap analyses against frameworks such as ISO 27001
• Maintain and enhance the IT risk register, tracking mitigation activities
• Manage root cause analysis for capacity‑related incidents and implement preventive measures

Stakeholder Engagement

• Collaborate with senior leaders, CIOs, and programme managers to align IT capacity with strategic initiatives
• Present risk assessments and capacity plans to leadership
• Promote risk‑aware decision‑making across technology teams

Reporting & Analysis

• Produce insightful reports on capacity, performance, and trends
• Integrate capacity metrics into IT risk assessments and executive reporting
• Support internal and external audits, including evidence collection and walkthroughs

Collaboration & Tool Management

• Work closely with IT operations, service delivery, and project teams
• Use tools like Dynatrace, SolarWinds, and custom dashboards to monitor and model capacity
• Support awareness and training initiatives around IT risk and control obligations

What do you need to thrive?

• Strong analytical and documentation skills with a keen eye for detail
• Proven ability to manage multiple priorities and elevate emerging risks
• Experience translating technical risk into business‑relevant messaging
• Deep understanding of IT controls and regulatory frameworks
• Familiarity with IT infrastructure (servers, cloud, storage, networks)
• Knowledge of ITIL, especially Capacity Management
• Proficiency in monitoring and reporting tools

So, what's in it for you?

• Bonus Schemes – a bonus that regularly rewards you for your performance
• A pension – we will match your contributions up to 6% of your salary
• Our award‑winning Vitality health insurance – with a range of rewards and benefits
• Life Assurance – four‑times annual salary

Our promise to you

• Help you be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by aligning with your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi‑award‑winning UK insurance brand, here to make the world a healthier, happier place.

We attract, develop, and retain the best people because we care. Join our 1.7+ million members with access to our unique health insurance and healthy living programme.

Diversity & Inclusion

At Vitality, we are committed to diversity and inclusion because it benefits our employees, our business, and society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Sustainability

Vitality is a business that drives positive change. We reward people for making healthier choices and for sustaining a healthier environment. To learn more, visit our Careers page.

If we receive a high volume of quality applications, we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.