IT Capacity and Risk Manager

Vitality Bournemouth, England, United Kingdom

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Team - Information Security

Working Pattern - Hybrid - 2 days per week in either the Vitality Bournemouth or London office. Full time, 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role

• IT risk & compliance expertise - strong knowledge of controls and regulatory frameworks
• Capacity planning & performance monitoring - forecasting, optimisation, and tool usage
• Stakeholder communication - translating technical risks and influencing decisions

What this role is all about

As our IT Capacity and Risk Manager, you’ll play a pivotal role in ensuring our technology environment remains robust, compliant, and future‑ready. Lead cross‑team efforts to embed risk management and capacity planning, advancing IT operations and strategic goals with excellence and compliance.

This is a high‑impact role where you’ll translate complex technical risks into actionable business insights, maintain high‑quality documentation, and act as a key bridge between Technology, Compliance and Governance teams. You’ll also ensure infrastructure capacity is aligned with business growth, enabling proactive planning and decision‑making.

Key Actions

Capacity Planning & Performance

• Conduct capacity management activities across infrastructure and applications
• Forecast resource needs based on business growth and usage trends
• Ensure systems meet SLAs without over‑provisioning
• Identify performance bottlenecks and under‑utilised resources

Governance & Risk Management

• Design and assess IT controls (e.g., access, change, application, general IT controls)
• Conduct gap analyses against different frameworks such as ISO 27001
• Maintain and enhance the IT risk register, tracking mitigation activities
• Manage root cause analysis for capacity‑related incidents and implement preventive measures

Stakeholder Engagement

• Collaborate with senior leaders, CIOs, and programme managers to align IT capacity with strategic initiatives
• Present risk assessments and capacity plans to leadership
• Promote risk‑aware decision‑making across technology teams

Reporting & Analysis

• Produce insightful reports on capacity, performance and trends
• Integrate capacity metrics into IT risk assessments and executive reporting
• Support internal and external audits, including evidence collection and walkthroughs

Collaboration & Tool Management

• Work closely with IT operations, service delivery and project teams
• Use tools like Dynatrace, SolarWinds and custom dashboards to monitor and model capacity
• Support awareness and training initiatives around IT risk and control obligations

What do you need to thrive?

• Strong analytical and documentation skills with a keen eye for detail
• Proven ability to manage multiple priorities and elevate emerging risks
• Experience translating technical risk into business‑relevant messaging
• Deep understanding of IT controls and regulatory frameworks
• Familiarity with IT infrastructure (servers, cloud, storage, networks)
• Knowledge of ITIL, especially Capacity Management
• Proficiency in monitoring and reporting tools

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award‑winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

Additional Benefits

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

Our Promise

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology