Overview

An exciting opportunity has arisen for an IT Delivery Field Engineer to join us supporting the IT infrastructure, network and telephony elements of our Change Portfolio and IT “Small Change” Requests. The successful candidate will be instrumental in ensuring all project and change deliverables are in line with cost, time and quality and will involve scoping, templating, documenting and planning for various change scenarios. You will work with both inhouse teams and 3 rd Party delivery partners. This is a remote based role that will require travel to sites around the UK, provide out of hours support and weekend working, as per business needs.

Responsibilities

• Travel to sites to carry out direct implementations and site surveys.
• Own Property Moves and Small Change Requests from concept to implementation.
• Work directly with business units (IT and Operations) to understand requirements.
• Manage internal project resources and 3 rd parties to deliver desired outcomes.
• Work alongside assigned Project Managers to develop robust project plans and identify dependencies and resource clashes between different projects.
• Identify opportunities to improve delivery efficiency across multiple projects.
• Feed into project and portfolio level reporting.
• Ensure key stakeholders both within and outside IT are kept appropriately informed of progress and any emerging risks and issues.
• Lead and support infrastructure design activities.
• Identify, develop and deliver continuous improvement actions.
• Document change activities and follow governance procedures set out by the Group.

Who we are looking for

• leadership experience on property change projects and a mixed IT skillset particularly around networking equipment and other IT peripherals.
• defining project scope, financial management, defining deliverables and outcomes, activity planning and scheduling.
• sizing infrastructure and implementing technical solutions.
• troubleshooting IT issues
• ITIL, and ideally Prince 2.

Requirements and capabilities

You will need to demonstrate the ability to manage internal and external stakeholders at all levels and communicate across all mediums, ensuring language used is adapted to the recipients. Your technical ability will need to be highly competent and you must be able to multi-task, working on multiple work streams at any one time. You will need to be a team player, lead by example, self-motivated and able to operate independently. Excellent organisation skills, attention to detail whilst working at pace, maintaining enthusiasm, adaptability and willingness to learn.

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

Other information

We offer genuine potential for both personal and professional development. Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page

Seniority level

• Not Applicable

Employment type

• Other

Job function

• Information Technology
• Industries
• Insurance