IT Desktop Support Engineer - London - 3rd Line

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Join to apply for the IT Desktop Support Engineer - London - 3rd Line role at Experis UK

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Join to apply for the IT Desktop Support Engineer - London - 3rd Line role at Experis UK

£40,000 + Pension, Health Care & Excellent Benefits

Are you tech-savvy with knowledge of working and supporting Microsoft technologies, software and operating systems such as D365, O365, Active Directory, Exchange, Windows 10/11, AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016+, Azure, Intune, BitLocker, and Power Platform?

IT Desktop Support Engineer - Permanent

Paddington, London - On-Site

£40,000 + Pension, Health Care & Excellent Benefits

Are you tech-savvy with knowledge of working and supporting Microsoft technologies, software and operating systems such as D365, O365, Active Directory, Exchange, Windows 10/11, AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016+, Azure, Intune, BitLocker, and Power Platform?

Are you a key problem solver with a passion for delivering exceptional IT support? Join a leading health and welfare organisation with over 200,000 clients across the UK and Europe, as they continue to grow and innovate.

We're looking for an experienced IT Desktop Support Engineer to be the face of IT at our client's London office. This is a hybrid role with just one day per week on-site, offering the perfect balance of flexibility and hands-on engagement.

Your Role

As the go-to IT expert in the London office, you'll provide friendly, jargon-free support to users, ensuring smooth operation of all desktop and mobile technologies. You'll also collaborate with the wider Service Desk Team to manage and resolve issues across the Microsoft ecosystem.

What You'll Bring

Proven experience supporting Microsoft technologies: D365, O365, Active Directory, Azure, Intune, Exchange, Windows 10/11, Server 2016+, BitLocker, Power Platform
Experience leading desktop support and remote device rollouts
Proficiency with Apple MacOS and iOS in enterprise environments
Familiarity with Intune, AutoPilot, and Microsoft Endpoint Manager
Knowledge of device lifecycle management, MDM, and BYOD policies
Strong understanding of networking (LAN, WAN, VPN)
Experience with Jamf Pro for Apple device management
Excellent communication and customer service skills
Awareness of cybersecurity best practices and ITIL processes

Required Certifications

AZ-900 - Microsoft Azure Fundamentals
MS-101 - Microsoft 365 Mobility and Security
ITIL Certification or demonstrable working knowledge of ITIL

Why Join?

Be part of a mission-driven organisation making a real difference in health and welfare
Enjoy a hybrid work model with minimal on-site requirements
Access to comprehensive benefits including pension and healthcare
Work in a supportive, collaborative environment with room for growth

Interested?

Call Experis IT today on 0121 712 8715 to find out more and apply.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Staffing and Recruiting

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