Overview

Monte Carlo is a CB Insights AI100 company described by Forbes as the "New Relic for data." We enable data + AI reliability at scale for prestigious companies and are backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures.

About the role: We are seeking a skilled and proactive IT Engineer to support all users across the organization through the IT Helpdesk and other communication channels, ensuring timely resolution of technical issues. You will also help maintain, administer, and improve IT systems to ensure smooth and secure operations. This position reports directly to the Head of IT and is remote in the UK, Ireland, Portugal, or Spain.

What you’ll do

• Enabling product development by providing in-depth, hands-on support to engineering requests
• Onboarding vendors and applications into the company tech stack
• Formulating requirements for IT solutions, designing IT systems, and implementing, testing, and maintaining IT services
• Owning major projects from inception to deployment, shipping at a rapid pace
• Architecting simple yet flexible solutions, and then scaling them as we grow
• Maintaining compliance standards by ensuring employee life cycle processes are executed properly

Your experience includes

• 4+ years of hands-on experience supporting IT infrastructure, troubleshooting, and managing end-user environments
• Experience with macOS administration in a professional IT environment (we are a Mac-focused shop)
• Experience delivering production-grade IT services
• Understanding of navigating ticketing platforms and supporting end users via written communication
• Mastery of SaaS and AWS technologies
• Experience building and scaling distributed and highly available architectures
• Sense of urgency, ownership mindset, and customer focus
• Well-versed in technical writing and documentation of structured processes

We’re looking for

• Experience with DevOps and Infrastructure as Code
• Experience with scripting languages (Bash or Python)
• Knowledge of maintaining and querying data platforms, with scripting language (SQL)

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BI-REMOTE

Come As You Are

Equality is a core tenet of Monte Carlo’s culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.

Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recognition

We are proud to be recognized for our world-class employee experience:

• Monte Carlo Named to American’s Most Loved Workplace List 2024
• Monte Carlo Named an Inc. Best Workplace for 2024
• Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024
• Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024