Job Title: IT HelpdeskAnalyst - Dagenham
Location: Dagenham - 3 days a week working on site / 2 days working from home
Salary/Rate: Up to £190 a day Inside IR35
Start Date: August 2025
Job Type: 3 month contract - Likely to extend

Company Introduction

We are looking for an 1st Line IT Helpdesk Analyst to join out client in the Motor Vehicle Manufacturing industry.

*The successful candidate will be required to work a weekly shift pattern covering Earlies, Lates and Nights*

Job Responsibilities/Objectives

• Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
• The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc)
• Supporting the IT element of new model launches
• Providing a single point of contact for the plant for all IT issues and interfacing with Central IT
• Ensuring IT Policy is adhered to across the plant Specifically, this Helpdesk Analyst vacancy covers:
  • Provide first level Help Desk support across the plant
  • Responding to phone calls to the Help Desk.
  • Silas administrative tasks (e.g. resetting passwords, setting up accounts)
  • Administrative tasks (e.g. modifying access levels)
  • Resolving software issues (remotely if possible)
  • Resolving hardware issues o Logging hardware errors in-line with our existing maintenance contracts
  • Installation of application software on clients
• Carrying out start of shift checks
• Running back-up services and storing tapes
• Carrying out departmental maintenance standards actions
• Assist in creating, updating and reviewing Single Point Lessons
• Testing network and telephone sockets and equipment data transfers
• Following local and corporate Change Control processes
• Moving / Installing IT hardware
• Setting up conference facilities as and when required
• Maintaining an accurate IT stores inventory
• Assisting IT Engineers on an as and when required basis Providing hand-over communications / reports as required
• Escalating emergency issues outside the plant when required.

Required Skills/Experience

• Shift: Earlies, Lates and Nights in weekly rotation
• Flexibility: Willingness to work flexibly to meet the demands of the company
• Self-Starter: Able to operate autonomously on some tasks to deliver
• Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
• Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
• Continuous Improvement Mindset: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.