Overview

A highly successful business with circa 2,000 employees is looking for an accomplished IT Operations Manager to join its team based in Birmingham, on an initial 6 month contract. This role is Outside IR35 and offers a hybrid working pattern – you will be able to work from home 2 or 3 days per week.

In order to be suitable for this role you must be a highly capable IT Support Operations Manager with proven experience of leading successful IT teams in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision.

This is an excellent opportunity to lead IT operations for a market leading business, serving as the figurehead for support operations throughout the organisation and driving proactive, effective service delivery.

Responsibilities

• Lead a 10 person IT support team and drive a proactive, effective service to the business.

• Improve processes and practices to ensure an exceptional support service is delivered.

• Enhance Incident, Problem & Change management across the firm.

• Deliver a robust Joiner-Mover-Leaver (JML) process.

• Review Group third-party partner contracts.

• Ensure comprehensive measurement and reporting of KPIs.

Qualifications

• ITIL certified with proven experience in leading change projects and improving IT support provision in an enterprise environment.

Additional information

Location: Birmingham. Contract: initial 6 months. Hybrid working: 2–3 days remote per week. Salary and other benefits not disclosed.