IT Operations Support Engineer
Location: Manchester
A specialist construction cost engineering practice with expertise in infrastructure and an SaaS offering is looking to hire a Technical Support and Operations Engineer to join the company in Manchester.
As a Technical Support and Operations Engineer, you'll be the bridge between our clients and our technical expertise. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs.
System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment.
Solid understanding of software solutions, database querying (SQL Server, Oracle), and scripting languages (Bash, Python).
Experience working in an AWS environment.
Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting.
Industry Standards: ITIL certification is required.
Experience: Minimum 5 years of experience in software client support.
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