A top-tier legal firm is looking for a Service Desk Delivery Manager / Delivery Lead to lead and enhance its service desk operations. This is a hands-on leadership role managing a team of four support staff, ideal for someone with experience overseeing a small team and eager to drive service improvements. Key Details: Location: Central London (Hybrid 3 days in-office) Travel: Some UK travel required Eligibility: Must have the right to work in the UK (no sponsorship available) The Role: Reporting to the Head of Technology , you will be responsible for: If you think you are the right match for the following opportunity, apply after reading the complete description. ? Leading the service desk team, ensuring top-tier support aligned with ITIL best practices ? Strengthening collaboration across Applications, Infrastructure, and Training teams ? Managing vendor relationships, asset management, and hands-on technical support What Were Looking For: ? 5-6 years of desktop support experience , with team leadership exposure ? Background in the legal sector (mandatory) ? A proactive mindset, ready to enhance service desk performance This is a fantastic opportunity to make a real impact, shaping and elevating service delivery within a prestigious firm. ?? Get in touch for more details! JBRP1_UKTJ