Overview

We are looking for an IT Service Delivery Manager to join us on a permanent basis. You’ll shape the IT Service Desk into a strategic force, streamlining operations, resolving issues, and aligning service delivery with ITIL best practices. It’s a hands-on leadership position with real impact.

You’ll grow by driving continuous improvement and managing key relationships with suppliers and service providers. The role challenges you to balance compliance, audit readiness, and operational excellence, all while mentoring a team and influencing enterprise-wide resilience.

You’ll gain confidence, sharpen your leadership, and build a legacy of trust and innovation. It’s not just a job, it’s a journey of personal and professional evolution.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond.

Seniorities and employment

Seniority level: Mid-Senior level

Employment type: Full-time

Job details

Job function: Information Technology

Industries: Telecommunications and Technology, Information and Media

Locations:

• Manchester Area, United Kingdom
• Newport Pagnell, England, United Kingdom
• Newcastle Upon Tyne, England, United Kingdom
• Blackpool, England, United Kingdom
• Sheffield, England, United Kingdom
• Sheffield, England, United Kingdom
• Leeds, England, United Kingdom
• Birmingham, England, United Kingdom
• London, England, United Kingdom
• Southampton, England, United Kingdom
• London, England, United Kingdom

New content note: The original listing included generic recruitment notes and location snapshots. This has been trimmed to focus on the role description and relevant details.

Responsibilities (illustrative)

• Lead and shape the IT Service Desk to align with ITIL best practices and enterprise objectives.
• Drive continuous improvement initiatives, manage supplier and service provider relationships, and ensure audit readiness and compliance.
• Mentor and develop the IT team, promoting resilience and operational excellence across the organization.
• Partner with stakeholders to ensure service delivery supports business goals and risk management.

Qualifications and expectations

• Experience in IT service delivery, service desk leadership, and ITIL-aligned practices.
• Strong stakeholder management, supplier relationship skills, and mentoring abilities.
• Ability to balance compliance, audits, and operational efficiency in a dynamic environment.

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