Overview

Job Title: IT Service Governance and Advocacy Lead

Location: Cambridge / London

Employment Type: Full-time, Hybrid

AVEVA is creating software trusted by over 90% of leading industrial companies.

Responsibilities

IT Service Governance

• Manage and maintain the IT Services Inventory
• Ensure up-to-date ownership and KPIs for each IT Service
• Prepare reporting of IT Service KPIs to IT Leadership Team and Executive Leadership
• Support the creation and maintenance of clear Operating Models for key IT Services
• Maintain the IT Organization Chart
• Maintain and publish an 18-month rolling view of the IT Cadence
• Facilitate leadership presentations as necessary
• Govern and own SharePoint for IT so it remains relevant
• Regularly review and govern IT Intranet (OneSpace)
• Manage new joiner pages and information hub for IT including the new joiner Induction Pack

IT Service Advocacy

• Prepare and maintain the content of IT pages on the Intranet (OneSpace)
• Be a brand ambassador for IT, presenting a clear and positive IT image
• Govern IT operational messaging with a defined Operating Model and protocols
• Control access and configuration of the IT Communications Mailbox
• Perform quality reviews of communications (Projects, IT Services, Incidents, etc.)
• Prepare IT Leadership (ITLT) messaging beyond Employee Communications remit
• Support ITLT messaging through Café Corner (Viva Engage site) and provide feedback from IT employees
• Ensure continuity of key links to the IT SharePoint site
• IT Office Newsletter; support ITLT responses to Peakon surveys
• Act as primary point of contact for Employee Communications; input content into IT All Hands Calls
• Propose content for Employee Communications (e.g., all-employee newsletters)
• ESG Team and Technology Amnesty metrics reporting; report KPI metrics affecting LTIP to ITLT

Essential requirements

• Excellent communication and presentation skills
• Experience in writing technical communications and providing quality reviews
• Ability to coach teams in communications best practice
• Adept in cross-functional collaboration
• SharePoint creation and management experience

Desired skills

• Degree educated preferred
• Experience of working in a global company

IT at AVEVA

Our global team of 300+ IT professionals maintains systems and platforms that keep AVEVA running, enabling transformation and modernisation globally. We foster a collaborative, inclusive and authentic culture with autonomy and support as needed.

Benefits and workplace

UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program. Specific benefits vary by country; packages are comprehensive.

Hybrid working: By default, employees are expected to be in the local AVEVA office three days a week; some roles may be fully office-based. Some customer- or market-focused roles may be remote.

Hiring process

Interested? Submit your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please indicate if you need reasonable support during the application process.

About AVEVA

AVEVA is a global leader in industrial software with 6,500+ employees in 40+ countries. We are committed to sustainability, diversity, and inclusion, and to delivering innovative solutions for essential industries.

Equal Opportunity AVEVA is an Equal Opportunity Employer. We provide reasonable accommodation to applicants with disabilities where appropriate. If you need accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for accommodation are made on a case-by-case basis.

Find out more: aveva.com/en/about/careers/