IT Service Management Analyst

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I’m supporting a leading professional services organisation in their search for an experienced IT Service Management Analyst to join their established IT function on a 12-month fixed-term contract.

This role will play a key part in driving ITIL best practice across Incident, Problem and Change Management, while also taking ownership of Major Incident coordination and CAB meetings.

Overview

Key Responsibilities

  • Lead Major Incident Management and ensure smooth resolution and communication
  • Drive Problem Management by analysing trends and implementing proactive improvements
  • Manage and chair Change Advisory Boards (CAB)
  • Produce service reports and support governance
  • Administer and develop the ServiceNow platform

What You’ll Need

  • Strong understanding of ITIL / IT Service Management
  • Hands-on ServiceNow administration experience
  • Ability to collaborate across teams and influence process improvement
  • Previous exposure to professional services or similar environments is beneficial

What’s on Offer

  • 12-month FTC with full benefits package
  • Hybrid working – Central London office

If you’re passionate about service excellence and want to make a measurable impact within a forward-thinking IT function, I’d love to speak with you.

➡️ Apply via LinkedIn or drop me a message directly for a confidential chat.

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Location:
England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
IT & Technology