IT Service Management Analyst
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I’m supporting a leading professional services organisation in their search for an experienced IT Service Management Analyst to join their established IT function on a 12-month fixed-term contract.
This role will play a key part in driving ITIL best practice across Incident, Problem and Change Management, while also taking ownership of Major Incident coordination and CAB meetings.
Overview
Key Responsibilities
- Lead Major Incident Management and ensure smooth resolution and communication
- Drive Problem Management by analysing trends and implementing proactive improvements
- Manage and chair Change Advisory Boards (CAB)
- Produce service reports and support governance
- Administer and develop the ServiceNow platform
What You’ll Need
- Strong understanding of ITIL / IT Service Management
- Hands-on ServiceNow administration experience
- Ability to collaborate across teams and influence process improvement
- Previous exposure to professional services or similar environments is beneficial
What’s on Offer
- 12-month FTC with full benefits package
- Hybrid working – Central London office
If you’re passionate about service excellence and want to make a measurable impact within a forward-thinking IT function, I’d love to speak with you.
➡️ Apply via LinkedIn or drop me a message directly for a confidential chat.
- Location:
- England, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- IT & Technology