Overview

Join to apply for the IT Service Manager- Live Service role at Graphics Unlimited (Vic) Pty Ltd.

DWP. Digital with Purpose. We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We are using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects. You join us as a IT Service Manager, working on our Health Product Support team. You\'ll play a key role in managing live services across a wide range of technologies, ensuring performance targets are met and services are continuously improved. You\'ll work closely with internal teams and external suppliers, including health assessment providers, to resolve incidents, reduce problems, and deliver a first-class user experience. You\'ll also contribute to major incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment.

What skills, knowledge and experience will you need?

• Experience in IT service management, ideally using ITIL-based methodologies.
• Ability to manage live service issues and work under pressure to tight deadlines.
• Strong stakeholder engagement skills, including working with external suppliers and operational teams.
• Experience contributing to incident and problem management, service reporting, and SLA/OLA management.
• Ability to communicate technical issues in clear, business-focused language.

Details, Wages & Perks

Location: You\'ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield.

Hybrid Working: We work a hybrid model — you\'ll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer pay of £38,772.

Pension: You\'ll get a civil service pension with employer contributions worth 28.97%, worth £11,232 per year.

Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time, plus all usual public holidays.

Benefits: Our broad benefits package supports work-life balance, including flexible working, volunteering time, and professional development opportunities.

Process

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs with full instructions when you click through.
• Interview: a single stage online interview.

How to apply: CLICK APPLY for more information and to start your application.

Job Functions & Roles

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support

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