Overview

IT Support Engineer – MSP / Field Support – London-Based Clients

This role is with a London-based Managed Service Provider (MSP). The position is Monday to Friday with no night or weekend shifts. It combines field-based work at client sites in London with remote support from home on days spent off-site. You must be based in London (or very nearby) as travel to client offices across Greater London is a regular part of the role.

Location: London (mix of client site work and remote support)

Client: A well-established London-based MSP

Work pattern: Monday to Friday, with a blend of on-site and remote work.

The Role

As an IT Support Engineer, you’ll deliver technical support and projects for a range of clients across industries. Your week will typically include 1 to 5 days on-site, depending on support needs and scheduled work, with the remainder spent remotely from home. You will work within a skilled technical team and gain exposure to a wide range of Microsoft and cloud technologies, with opportunities for career development and certification support.

Key Responsibilities

• Troubleshoot a variety of technical issues including workstations, cloud services, user access, software, and networking (DNS, VPN, firewalls).
• Attend client sites across London for on-site support, installations, and project delivery.
• Provide remote helpdesk support using RMM and PSA tools on days not spent on-site.
• Ensure tickets are logged, managed, and resolved in line with SLAs.
• Collaborate with internal engineers and escalate when needed.
• Maintain internal documentation and follow best practices.

What We’re Looking For

• 3+ years of experience in an MSP or fast-paced multi-client IT environment.
• Solid knowledge of networking fundamentals (DNS, firewalls, VPNs, VLANs).
• RMM/PSA tools such as NinjaOne, ConnectWise, Datto.
• Excellent client-facing skills with a strong focus on communication and service delivery.
• Self-starter with the ability to manage field and remote work independently.
• Must be currently living in London or able to easily commute across London.
• Bonus: Microsoft certifications (AZ-104, MS-100/101), PowerShell, or ISO/GDPR awareness.

What’s on Offer

• Monday to Friday only – no night or weekend shifts
• Hybrid structure – mix of client site visits and remote work
• Work with a well-established MSP using modern tooling and technologies
• Training and certification support
• Exposure to a variety of client environments, industries, and tech stacks
• Supportive team with opportunities for growth and progression

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services and Technology
• Information and Media