Overview

IT Support Engineer required to join an IT company based in Hampshire this role is paying £150-£200 per day (Inside IR35).

Basingstoke - Onsite/Hybrid | 1-month rolling contract

We're looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems.

The role

• Provide 1st/2nd line support via the service desk (remote and in person)
• Manage and resolve tickets within SLA, escalating where needed
• Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
• Update and maintain Active Directory and M365 accounts
• Support starter onboarding and leaver offboarding processes
• Monitor backups and asset management tools
• Liaise with 3rd parties for equipment repair and licensing

Skills Needed

• Strong end-user support background, with experience in ticketing systems
• Good knowledge of Active Directory and Microsoft 365
• Confident troubleshooting PC hardware and peripherals
• Clear communicator at both technical and non-technical levels
• Able to prioritise and work calmly under pressure