About Spectrum.LifeSpectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators and Employers through co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives. Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 350 people. Our vision is to change and save as many lives as possible. RoleIT Systems Analyst – We are looking for an ambitious IT Systems Analyst to join our growing team. If you are hardworking, dedicated, and eager to develop your career, Spectrum.Life is a great place to grow. Responsibilities

End-User Support: Provide prompt technical support to internal colleagues and assist customer support teams in troubleshooting end-user issues on our products/services. This will improve response and resolution times for common queries, reducing backlog and ensuring we meet our support SLAs (service level agreements). Daily Telecoms Reporting: Take ownership of the daily telecoms report generation and delivery by 3pm. Streamline this process (potentially automating parts of it) to ensure our key client deliverable is met consistently and maintain high client satisfaction. System Maintenance and Monitoring: Conduct routine checks on IT systems, telecoms infrastructure, and networks to identify issues before they escalate. Monitor call systems, server health, and connectivity relevant to our telecoms services to improve uptime and service stability. ISO27001 Support – IT Controls: Assist with internal ICT audits and compliance tasks. Maintain documentation needed for ISO 27001 audits and work with Security & Privacy to remediate findings. IT Service Desk Rollout: Support the implementation of an improved IT Service Desk system, configure the new ticketing system, define workflows, and help train staff. After go-live, administer the service desk and ensure tickets are categorized and addressed efficiently. Project Support: Contribute to major IT initiatives by handling delegated tasks from the IT Services Manager to keep projects progressing on schedule.

Requirements

A degree in Computer Science, IT, Systems Engineering, or a related qualification. Minimum 2 years of work experience in an IT technical support role. Hands-on experience supporting laptops and mobile devices running Microsoft Windows, Microsoft Office 365, Active Directory, and SharePoint. Strong working knowledge of Windows and Mac OS. Familiarity with IT ticketing systems and good customer-facing communication skills. Experience maintaining and troubleshooting telephony/IP systems and networks. Ability to work under pressure in a fast-paced environment. Strong attention to detail, with an analytical mindset and excellent problem-solving skills. Experience liaising with developers/engineers to apply IT and security best practices.

Desirable

Exposure to ISO27001 compliance and ICT audits. Experience supporting the rollout of IT service desk/ticketing systems. Familiarity with telecoms monitoring and reporting. Process automation or scripting knowledge (e.g., for reporting tasks).

Benefits

Full-time permanent contract Competitive salary (dependent on experience) In-office, remote or hybrid working options 25 days annual leave 24/7 EAP and a wide range of health and wellbeing supports Extensive list of employee perks and benefits

This role is based in the Manchester area, United Kingdom. #J-18808-Ljbffr