IT Workplace Support Engineer

New Today

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Off-site

Requirements:

  • At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments
  • A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance
  • Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration
  • Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI
  • Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID)
  • Strong analytical skills to assess and improve Modern Workplace processes and workflows
  • Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions
  • Understanding of security best practices and compliance requirements related to Microsoft 365 services
  • Ability to document processes clearly and provide training on Microsoft 365 Services

Duties:

  • Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies
  • Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning
  • Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling
  • Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability
  • Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices
  • Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft 365 Modern Workplace tools
  • Support the end-users in developing and maintaining automated workflows using Power Automate to streamline business processes
  • Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required
  • Monitor service health dashboards and proactively address potential performance or availability issues
  • Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows
  • Implement and manage governance controls to ensure compliance with organizational standards
  • Ensure compliance with internal security, data protection, and regulatory requirements
  • Conduct regular audits and reviews of access controls and permissions
  • Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies
  • Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform
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Location:
United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
IT & Technology