We believe airport customers deserve better - we ARE here to delight. We’re looking for a motivated Junior IT Analyst to join our growing team. Reporting to the Head of IT, you’ll support day-to-day IT operations, assist users, manage infrastructure, and contribute to projects across the business.

This is a broad, varied role — perfect for someone seeking exposure to infrastructure, support, cybersecurity, and project delivery.

Remote-firstThe role is mostly remote. Success depends on being highly self-disciplined, organised, and able to work independently with minimal supervision.

What You’ll Do

• Provide first-line IT support via tickets and calls (remote + onsite).
• Deploy and manage IT equipment (laptops, mobiles).
• Administer Microsoft 365 and internal systems.
• Support MDM / endpoint management (Windows, Linux, Android, iOS).
• Assist with cybersecurity checks, incident response, and vulnerability mitigation.
• Document processes, build knowledge base articles, and maintain IT records.
• Contribute to infrastructure and application projects (migrations, upgrades, deployments).
• Perform routine maintenance, backups, and patching.
• Travel to airports for onsite support (typically 1–2 days per week; more during projects).
  
  

• 1–2 years’ IT support experience (desirable).
• Strong Windows support skills (essential).
• Exposure to:
• Microsoft 365 admin
• Endpoint management / MDM (VMware, Zoho, Intune preferred)
• ITSM / ticketing systems
• Basic networking (DNS, VPN, TCP/IP)
• Docker / containerisation (nice to have)
• Proactive and self-motivated: thrives when working remotely and independently.
• Excellent documentation and communication skills.
  
  

• CompTIA ITF+ / A+
• ITIL
• Other relevant certifications a bonus
  
  

• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!
  
  

• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, also offering discounts andperksacross hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 daysannual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of32 days.
• Staff referral bonus scheme.