Key Account Director – M&G Life Distribution

The Key Account Director is a home‑based, field role within M&G Life distribution, responsible for developing and maintaining strong, collaborative relationships with a strategically important group of distribution firms, including support services organizations, networks, banks and building societies. The role coordinates specialist resources and virtual teams to integrate M&G Life propositions into client offerings, creating mutual value and supporting the achievement of annual business targets. The Key Account Director is pivotal in defining the account development strategy and executing it with the Regional sales teams.

Key Responsibilities

• Develop and maintain deep, multi‑level relationships with key decision‑makers and influencers within strategically important distribution firms.
• Lead the integration of M&G Life propositions into client offerings, ensuring alignment with client needs and business objectives.
• Coordinate and influence virtual teams and specialist resources to support the delivery of tailored solutions and maximise business opportunities.
• Develop and execute strategic account plans for a portfolio of key accounts, documenting activities and progress in line with channel standards.
• Identify and pursue new business opportunities within key accounts, leveraging consultative and value‑based selling techniques.
• Collaborate with internal stakeholders (Sales, Marketing, Operations, Risk, Legal, Technical, Specialists & LIO) to deliver integrated solutions and support business growth.
• Maintain up‑to‑date knowledge of market trends, competitor activity and regulatory developments relevant to the UK retail intermediary market.
• Ensure all activities are compliant with company policy, legislation and risk appetite.
• Represent the company at industry events and with external organisations as required.

Key Accountabilities

• Deliver high‑quality service and value to key account clients and stakeholders, drawing on significant experience and expertise.
• Operate within established frameworks and procedures, using sound judgement to address complex and varied client needs.
• Proactively identify and recommend improvements to account management practices, driving better outcomes and collaborative results.
• Take responsibility for personal and team development, including participation in company‑sponsored training and continuous professional development.
• Foster a positive risk and control culture by identifying, assessing and managing risk within the business area, ensuring all regulatory, legal and industry obligations are met.
• Demonstrate and promote the company’s Code of Conduct in all activities and decision‑making.
• Comply with all relevant policies, including completion of mandatory training and CPD requirements.

Key Knowledge, Skills & Experience

• Essential – Expert knowledge of life, pension and investment products.
• Essential – Expert knowledge of financial planning techniques, processes and methodologies.
• Essential – Working knowledge of the advice market in UK financial services.
• Desirable – Working knowledge of Risk and Compliance environments.
• Desirable – Working knowledge of Office tools, M&G systems.
• Desirable – Working knowledge of industry best practices, good networks and links to external bodies and individuals.
• Essential – Experience in negotiating and influencing.
• Desirable – Experience in reporting to and influencing senior management.
• Desirable – Experience in working in a risk and / or regulatory Compliance environment.

Location & Team

Home based - UK

Department and team: Individual Life & Pensions – Distribution

Reports to: Strategic Accounts Director

Management level: Manager or Expert

Recruiter

Recruiter: Phoebe Ewers

Inclusivity & Equal Opportunities

We have a diverse workforce and an inclusive culture at M&G plc, underpinning our policies and employee‑led networks that provide networking opportunities, advice and support for the diverse communities our colleagues represent. No matter your gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we welcome your application and aim to attract, promote and retain exceptional people. We particularly value applicants who have undertaken military service or are returning from career breaks.

M&G is also a Disability Confident Leader. Applicants with long‑term health conditions, disabilities or neuro‑divergent conditions will be offered an interview if they opt‑in to the scheme when applying. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com.