Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

The IT Quality Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness.

Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Performs initiatives related to full Quality Engineering cycle, including User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Responsibilities may also include software quality assurance testing.

• Resolves complex and highly variable issues.

• Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.

• Develops and designs standards and procedures; ensures that they are adhered to throughout the software development life cycle.

• Manages organizational process change.

• Develops and implements methods for cost, effort and milestones of IT Quality activities. Strives for continuous improvements and streamlining of processes.

• Ensures consistency and quality of processes across the organization. Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.

• Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.

• Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.

• Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.

• Impacts IT Quality through delivery of end results and contribution to planning, finances/budget and formulation of policies.

• Responsible for budgeting, project estimates, task management & balancing prioritization across multiple streams of development

• Responsible for people management, mentoring and career development process for Shanghai team including delivering performance review, training, recruiting.

• Collaborates with local and global stakeholders like QA team, production support team, environment management team, DBA team, etc. to ensure project stability and productivity.

• Responsible for handling day-to-day staff management issues, including resource management and allocation of work within the team/project.

• Performs other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Relevant IT Testing experience required

• Excellent knowledge of software testing techniques and testing tools

• Knowledge of any well-known software development and testing life-cycle methodology

• Requires communication and diplomacy skills and an ability to persuade and influence

• KYC domain knowledge

Education:

• Bachelor’s/University degree, Master’s degree preferred

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.