About Atria

Atria is an international software company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes.

By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks to action thousands of end user requests quickly, easily and accurately.

Our mission is to alleviate the burden on skilled engineering support resources, improve support response times, reduce business risks, enhance quality, and ensure accurate billing.

Work Environment

This is a hybrid role with remote work and regular in-person meetings in Newcastle upon Tyne. There will be opportunities for international travel to support clients in Europe and North America. The right applicant will have the opportunity for career progression in a collaborative and supportive team environment, meeting regularly via video calls and communicating through message channels.

Why Join Atria?

· Be part of an innovative company at the forefront of IT automation.

· Work with a diverse client base across multiple industries around the world.

· Opportunities for professional growth and development.

· Flexible working arrangements to support work-life balance.

The Role

We are seeking a proactive and personable L2/3 Systems Engineer to join our team in a customer-facing capacity to assist our clients to utilise the Atria platform features and benefits.

You will work closely with our Customer Success Manager based in Newcastle upon Tyne and engage regularly with clients across Europe and North America. While the position is primarily remote, regular in-person meetings in a shared working space are also expected.

Key Responsibilities

· Monitor, triage and resolve support tickets for Atria clients around the globe.

· Troubleshoot technical issues related to Atria and integrated platforms.

· Work with key Atria clients to design, implement and optimize automation solutions.

· Develop and maintain PowerShell scripts to automate routine tasks.

· Build and nurture relationships with client engineering teams.

· Identify opportunities to enhance client operations through automation.

· Work closely with the distributed Atria team to ensure exceptional client support.

· Maintain and update existing technical documentation; assist in documenting new features to ensure clarity and usability.

· Contribute to marketing efforts by writing technical blogs and sharing insights on problem-solving experiences or relevant IT industry developments.

· Manage small-scale projects, breaking down complex issues into actionable, multi-step implementation plans.

‘Must have’ Soft Skills

· Excellent verbal and written communication skills.

· Excellent teamwork skills.

· Self motivated, proactive and keen to learn.

· Diligent, with a strong work ethic.

· Excellent attention to detail and reliable.

‘Must have’ Technical Skills

· Proven experience with Microsoft Windows Server and related systems.

· Strong understanding of networking and security principles.

· Proficiency in PowerShell scripting and a keen interest in IT automation.

· Demonstrated problem-solving skills and the ability to address complex technical issues.

· Proven customer service skills and a commitment to client satisfaction.

· Strong written communication skills, with the ability to create clear and concise documentation and content.

Desirable/Nice to Have:

· Experience with Microsoft 365, Active Directory, Citrix, Or another RDS Software

· Background in IT support roles with a focus on automation.

· Familiarity with integrating automation tools into IT service management platforms.

· Experience in managing projects, with the ability to deconstruct tasks into manageable steps.

Application Process

Are you an IT professional feeling that your current role no longer offers the challenges and growth you seek? If you’re eager to expand your skill set, take on greater responsibilities, and contribute to innovative projects, we invite you to explore this opportunity with Atria.

Join us to broaden your expertise, engage in impactful initiatives, and be part of a team that’s shaping the future of IT automation.

To apply and be considered for this role, you must include a cover letter noting your experience and why you are interested in this position.