We’re looking for a dynamic Pharmacy Technician to join Phlo as our Lead Clinical Technician. This is a newly created role that will work directly with both Prescribing Services Manager and Clinical Services Manager to set and execute the company’s clinical vision.

You’ll be an experienced pharmacy technician but more importantly, a brilliant manager. A key focus of this role will be managing, coaching and developing our growing team of technicians. As a start-up moving into our scale-up phase, someone with exposure to this environment is desirable.

The Job

On a day-to-day basis, you’ll be involved in the following:

• Responsible for managing a team of digital pharmacy technicians providing day-to-day guidance and clinical oversight
• Delivering team training, motivating and mentoring the team to maintain high-quality, consistent care aligning with wider business goals and company vision
• High quality triaging of treatments offered by Phlo
• Conduct and assist with audits, contributing to and creating new guidelines and SOPs
• Collaborate closely with the Clinical Services Manager and Prescribing Services Manager on team performance, service development, and clinical governance
• Provide clinical input to Product and Marketing teams to support service development, content accuracy, and customer experience

Ideally, we’re looking for someone with the following:

• Pharmacy Technician NVQ3 qualification is essential
• A qualified and experienced pharmacy technician with a strong understanding of digital healthcare
• A confident communicator and mentor with leadership aspirations or experience
• Organised, proactive, and quality-focused
• Comfortable working cross-functionally with clinical and non-clinical teams
• Passionate about safe, effective, and accessible patient care

And in joining Phlo, you’ll receive:

• Regular collaboration with other teams in the business (product, engineering, design) to continually shape and enhance our services
• 25 days annual leave (exclusive of 8 bank holidays)
• An extra day of annual leave for every complete year of service, up to 5 extra days
• An extra day off for your Birthday to prolong the celebrations
• Pension scheme – 5% employer contribution
• Company Bonus Scheme
• Private Medical Insurance via Vitality
• Duvet Days to rest and reset
• 8 x free professional counselling sessions to support your mental health
• Bereavement Leave policy covering family, friends, pets, and miscarriage
• Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
• Fertility Leave to support your journey to parenthood
• Charity Day to support a cause that’s important to you
• Dependant Leave to take care of the people who rely on you
• Pawternity Leave to welcome a new pet
• 20% Staff Discount on Phlo Clinic products
• Perkbox membership for discounts and points
• £500 Employee Referral Scheme
• Hybrid working, casual dress code and a great culture

Interested? Please apply now.

**Closing date for applications is 12.08.25.

About Phlo

We’re building the digital pharmacy infrastructure of the future. Our mission is to empower patients across the UK to better manage their healthcare by combining innovative technology and outstanding patient care.

Phlo is building the next generation digital pharmacy by allowing our NHS and private patients to manage, order and track their medication at the touch of a button and have it delivered in 4 hours or less – a UK first! We also have a separate B2B offering, Phlo Connect, which allows private and NHS healthcare providers to plug into our digital pharmacy infrastructure to offer their own patients a superior pharmacy experience.

It’s an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.

To deliver great service to Phlo’s patients we're building a company that’s reflective of their diversity. We’re an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

For more information about Phlo’s services please visit www.phloclinic.co.uk, wearephlo.com or check out our socials and Trustpilot reviews!