Lead IT Service Manager

Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Lead IT Service Manager to join our Desktop Leadership tea. You will sent the vision and strategy for service management, ensuring processes are managed and maturing.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience of using strong leadership and interpersonal skills to inspire and manage teams, foster a culture of continuous improvement and innovation in Performance Management.
• Experience in building and developing effective working relationships with senior Business, Suppliers and IT managers
• Understanding of 'Route to Live' concepts with respect to environments and environment management (Dev/Test/Systems Integration/LIVE).
• Familiarity with existing and emerging Desktop technologies (W365, Intune) relating to IT Service Operations and Service Management (e.g. Service Now/ BMC) and AI/ML platforms and automation technologies.
• Experience in using a range of techniques in Problem-Solving, applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively.
• Experience in a lead ITIL / ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals.

You and your role

This role is part of our Desktop Leadership team with a wider responsibility on helping lead the Desktop Environments Function.

As a Lead IT Service Manager you will take the lead within the Desktop team to provide live support across all our services.

Specifically you will be leading our New Environments team, where you will have a critical role in developing an enhanced performance management model for this new service.

You will work closely with our talented engineering community and Product Owners to ensure our services are maintained and secure.

You will oversee the well-being of all our live services including performance, patching, finops and resilience.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hub in Blackpool or Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of up to £72,664.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,050 per year.

Holidays: A generous leave package starting at 26 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.