Lead Technician - French Speaker, Cheltenham

Client: ConvaTec

Location:

Cheltenham, UK

Job Category: Other

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EU work permit required: Yes

Job Reference: f32d58163263

Job Views: 20

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

ConvaTec is a global medical products and technologies company focused on solutions for managing chronic conditions, with leading positions in wound care, ostomy care, continence care, and infusion care. With around 10,000 employees, we operate in nearly 100 countries, committed to being forever caring. Our solutions aim to improve patient outcomes, prevent infections, and reduce care costs. In 2023, ConvaTec's revenue exceeded $2 billion, and it is part of the FTSE 100 Index.

Join us as a Lead Technician and be part of our journey to #ForeverCaring. We are looking for a multiskilled IT Support technician fluent in French and English to support our expanding Home Service Group business. The role involves providing high-quality support to customer service teams and distribution centers across the UK and France, both onsite and remotely.

Key Responsibilities:

• Support and collaborate with technical teams in the UK, US, and France.
• Support IT infrastructure at all HSG sites in the UK and France, ensuring smooth daily operations.
• Provide end-user support, manage the service desk, and resolve IT issues promptly.
• Assist with business application support, ensuring maximum effectiveness.
• Lead incident resolution and liaise with suppliers and teams for quick resolution.
• Communicate effectively across all levels of the business and maintain proper documentation.
• Support technical projects, governance, and security initiatives.
• Maintain personal skills and stay updated with industry best practices.

Skills & Experience:

• Minimum 3 years of IT support experience in large office or warehouse environments.
• Strong knowledge of network infrastructure, server management, and IT security.
• Fluent in English and French, with excellent communication skills.
• Degree or equivalent in ICT or related discipline.
• Knowledge of ITIL, Change Management, and Service Delivery practices.

Qualifications:

• Fluency in English and French.
• Experience with Windows devices, printers, scanners, and mobile devices.
• Experience supporting warehouse and distribution systems (desirable).

We value your contribution to making a difference every day. Join us to be part of a more worthwhile challenge that moves you.

#LN-CM1

#LN-Hybrid

Beware of scams online or from individuals claiming to represent ConvaTec. All recruitment is conducted through a formal process, including interviews via official company email. Do not disclose personal information or pay fees if approached suspiciously. Contact us if unsure.

Equal Opportunities: ConvaTec is committed to providing equal employment opportunities and does not discriminate based on race, religion, gender, age, disability, sexual orientation, or other protected characteristics.