Learning & Development Specialist

5 Days Old

Learning & Development Specialist

Application Deadline: 3 August 2025

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: Chippenham, Wiltshire

Reporting To: Mair Horscroft

Compensation: £30,000 - £33,000 / year


Description


No day will be the same - here are some of the highlights

We’re looking for a talented and experienced Learning and Development Specialist to play a key role in how we help our people grow enhancing their skills, progressing in their roles, and building their future careers at Good Energy.
At Good Energy, we do things differently. Our customer service roles are dynamic and technically advanced, and we support them with blended, hands-on learning experiences. You’ll lead on identifying learning needs and translating them into meaningful, practical solutions, from in-person workshops to virtual training and engaging digital content.
You'll design and deliver learning with impact, tailoring your approach to the format, audience and business goal. Our team takes pride in understanding learners deeply what motivates them, what challenges they face so we can create content that’s clear, relevant and easy to apply.
In this role you’ll collaborate with leaders and subject matter experts to shape learning that’s aligned with our purpose, tone and real-world demands, making sure it truly makes a difference.
Responsibilities:

What you'll need to succeed

As an L&D Specialist your facilitation skills will set you apart; you’ll create engaging, inclusive experiences that connect with diverse audiences and bring clarity and energy to every interaction. You’ll be equally confident behind the scenes, designing and delivering practical learning that supports performance and helps people grow, whether through structured programs, coaching conversations, or on-the-job development.
You’ll be curious and resourceful, able to research and explore new topics deeply to transform complex information into clear, accessible learning that truly resonates with learners. With an investigative mindset, you’ll stay ahead of trends and bring fresh ideas to your work, and with a critical eye for quality, you’ll be passionate about refining content to ensure it truly lands.

As a skilled Specialist, you’ll thrive when balancing input from learners, leaders, and stakeholders, shaping diverse perspectives into learning solutions that meet the brief and drive impact.

Knowledge, Skills and Experience:
Essentials:
Desirables:
We offer hybrid working, with Customer Operations teams coming together for one 'anchor day' each month. For this role, you may need to be in the office a few times a month, and possibly more during peak delivery periods.

Benefits you can rely on

Great allowances for hybrid working:
£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.
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Location:
Chippenham, England, United Kingdom
Salary:
£60,000 - £80,000
Job Type:
FullTime
Category:
Human Resources, Management & Operations

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