Overview

We’re looking for people with great customer service and communication skills to join us as sales consultants at Co-op Legal Services. We offer accessible legal advice and support around later life issues - without the jargon. You’ll work in our estate planning team; helping our clients to plan for events that happen in life and looking after their loved ones when they need our support.

This role involves discussing solutions with potential clients using a consultative approach. No background in law is required, as we’ll provide full training and ongoing development. If you have client care skills and commercial awareness, you can build your career with a business that puts people at the heart of its strategy.

What you’ll do

• Attend video or phone-based appointments to discuss the benefits of later life legal services with clients
• Work closely with clients to identify their needs and provide information and solutions to meet their requirements
• Explain legal issues in an understandable way, without legal jargon
• Develop positive relationships with Co-op colleagues to deliver the best possible client journey
• Perform to agreed targets to deliver outstanding client outcomes and commercial success
• Occasionally travel for face-to-face client or company meetings

What we’re looking for

• Previous experience of B2B or B2C consultative sales and supporting customers to make decisions
• A full UK driving licence and access to your own vehicle
• Confidence, empathy and understanding when speaking with potential clients
• Active listening skills with the ability to adapt your communication style for a diverse range of clients via telephone, video, and face-to-face discussions
• Ability to consult and influence while showing enthusiasm for our products and services
• Advanced literacy and numeracy
• Ability to achieve key targets
• Good general IT skills with the ability to quickly learn and adapt to new systems

Why Co-op?

• We’re owned by our members, and you’re joining a movement that puts people and communities first
• Co-op provides coaching, training, and support to help you develop
• Pension with up to 10% employer contributions
• Monthly incentive scheme
• 28 days holiday plus bank holidays (rising to 32 with service)
• 30% discount on Co-op own-brand Food products and 10% discount on other products and services
• Free support for your physical, financial, and mental wellbeing
• Wagestream – access to a portion of your wage as you earn it

Additional information

Base pay range: Monday–Friday, 37.5 hours, flexible between 9am and 9pm, with some evening requirements and two in four Saturdays, or part-time minimum 4 days per week. Remote across England and Wales with occasional travel required. Start date: 19 January 2026.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Legal and Sales

Industries

• Legal Services and Professional Services