Overview

We’re looking for remote sales consultants to join our Co-op Legal Services probate team. We’re a fast-growing, innovative business with a client-first approach and strong brand presence. If you have the skills we need, we offer a fantastic opportunity to work in our industry-leading team.

What you’ll do

• Work closely with clients to understand their situation, taking an empathetic and considerate approach
• Provide advice and information over the phone and via video on probate and estate administration to match the client’s needs
• Finalize sales once clients have decided that the service is right for them
• Work towards agreed KPIs
• Proactively manage opportunities and prospective clients
• Use a case management system and a telephony system to manage your work and client calls

What we’re looking for

• Previous experience of consultative selling
• Great communications skills showing a positive, engaging, and empathetic approach
• Proficiency in IT with the ability to learn new IT systems quickly
• Emotional resilience and the ability to be professional even in difficult situations
• The ability to work on your own and as part of a remote team
• A willingness to learn with a passion for self-development

Why Co-op?

At Co-op, we’re owned by our members. When you join us, you’re joining a movement that puts people and communities first, powered by purpose. You’ll also receive:

• Coaching, training and support to help you develop
• Wellbeing benefits for physical and mental health
• Pension with up to 10% employer contributions
• Monthly incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• Discounts on Co-op products and services
• Wagestream – access to a portion of your pay as you earn it

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. We’re committed to equal opportunities and celebrating our differences. We recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We’re also part of the Disability Confident scheme, meaning we’ll offer an interview to disabled candidates who meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply, and we’ll discuss any reasonable adjustments needed to participate in the recruitment process.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about our diversity and inclusion commitments at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Role details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Legal and Sales
• Industries: Professional Services

As part of your application, you’ll need to complete an online assessment. This typically takes up to 50 minutes. If you’re a current Co-op colleague, this does not need to be completed. Please note Co-op does not offer visa sponsorship for this role.

We may perform background checks as part of pre-employment screening, including SRA check, credit checks, and a DBS check.