Overview

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.

We are currently seeking an experienced Lending Manager to join our Relationship Management Team in London. The role will be to support the end-to-end lending processes through the customer journey, from onboarding through to loan completion.

Please note... This is an office based role that requires you to be in our London office 2-3 days a week.

Responsibilities

• Develop & promote LHV’s reputation as an active, creative lender in the SME market.
• Support the delivery of the strategic objectives including delivery of income, strong customer advocacy and risk metrics.
• Retain clients by dealing with day-to-day enquiries and maintaining a strong commercial approach to the portfolio.
• Drive lending pipeline in a timely and effective way, working collaboratively with the wider pod team.
• Maintain a solid primary relationship with LHV’s solicitors and work collaboratively to deliver for our customers.
• Support prospective customers with the LHV onboarding process, including capturing all KYB and KYC information.
• Support writing detailed Credit reports (incl. detailed financial analysis) on complex cases to develop appropriate solutions and establish a strong working relationship with the Credit team.
• Monitor account portfolios, managing credit risks and any irregular performance in line with the Credit policy.
• Attract, develop and maintain strong customer relationships to drive continuous improvement and long-lasting relationships.
• Manage the pipeline and diary, ensuring a smooth customer journey with effective communication; be organized and a self-starter.
• Ensure regulatory and risk adherence at all times, keeping positive customer outcomes at the forefront.

Required Skills

• Proven relationship management / support experience within a Business / Commercial Bank environment
• Banking qualification ACIB or equivalent (desirable)
• Experience working with Brokers and other Intermediaries with access to SMEs
• Knowledge of either Trading Business lending or Real Estate lending
• Extensive credit report writing skills and experience
• Commercial awareness regarding external market competition and SME operating requirements
• Advanced Microsoft skills – PowerPoint / Excel & Word

Benefits

• Competitive salary & progression
• Open and inclusive culture
• Hybrid working
• Fantastic offices and great working environment
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Medicash health plan (Level 3)
• 5% employer pension contribution
• Life assurance
• Income protection insurance
• 28 days holiday plus 3 additional days, bank holidays & further days for various key life events
• Team socials

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

This is a Hybrid role but requires you to be in the London Office at least 2-3 days a week, can you commit to this? *

What is your current eligibility to work in the UK? *

British National

Settled Status

Sponsored Visa via another employer

Are you currently Interviewing anywhere else and if so what stage are you at? *

What is your current salary, broken down by base, bonus if applicable and other discretionary benefits? *

What are your salary expectations moving forward? *

What is your notice period *

LinkedIn Profile (Optional)

Please confirm that you have read and understood the Privacy Notice and that you agree to LHV processing your personal data in accordance with this policy. *

LHV Candidate Privacy Notice

Who are we?

LHV UK Limited (“LHV”, “we”, “our”, “us”) is the Controller responsible for your Personal Data under this LHV Candidate Privacy Notice. LHV is registered with the UK data protection authority, the Information Commissioner’s Office (the “ICO”), with the reference ZB323856. This notice explains what Personal Data we collect on you when you apply for a job at LHV and how we use it. Defined terms used in this Privacy Notice are explained at the end of this document.

If you have a question about the contents of this notice, e-mail us at recruitment@lhv.com, write to us at LHV, One Angel Court, London, EC2R 7HJ, or call us on +44 20 3005 0150.

If you want to contact our Data Protection Officer (the “DPO”), email us at dataprotection@lhv.com

The information we collect about you

When you apply for a job or show interest in working at LHV, we may ask for: name and contact details, work preferences, professional and educational background, country of applying from and right to work, responses to application questions, salary details, and notice period.

If we invite you for an interview, we collect: details about any conditions affecting performance, observations from interviews, identification and right-to-work documentation, and references. Providing this information is optional, but choosing not to provide may limit consideration of your application.

How we use your information

We organise the recruitment process and assess qualifications and suitability, conduct background checks where applicable, and ensure right to work checks. We may share data with recruitment agencies, other LHV entities, and service providers involved in recruitment and onboarding. Data storage may be in the UK or EEA, with safeguards for transfers.

Your rights

You may request access, copies of data, correction, deletion or restriction, withdraw consent, object to processing, and request data portability. To exercise, email dataprotection@lhv.com. We provide one-month response, extendable by up to two months where necessary.

How to make a complaint

If you have concerns, email recruitment@lhv.com or dataprotection@lhv.com. You may contact the ICO or a local data protection authority if unresolved.

Definitions

Controller, Personal Data, Sensitive Personal Data definitions are provided. UK GDPR is referenced where applicable.

Please confirm you have read and understood the Privacy Notice and that you agree to LHV retaining your data for 2 years in accordance with this policy. *