Maintenance Business Partner (customer experience)

Based in our Belmont office, Durham, this is a hybrid role working 2 days per week in the office and the rest from home

Permanent, full time (37.5 hpw)

Earn circa: £40-45,000 pa, negotiable based on skills and experience with brilliant benefits including health cash plan!

Home, a place where you belong

Lead the way in putting things right for our customers.If you're someone who loves fixing problems and bringing people together to make things better, this could be the role for you!

As our Maintenance Business Partner, you’ll join our Maintenance Team and take the lead in implementing positive changes across our repairs and servicing teams, across North-East and Yorkshire area. You'll be the customer voice and advocate, owning their experience and working with teams across the business to hone and improve our delivery to customers.

You’ll work closely with our Head of Maintenance and help build something new that really works for our customers. It’s a great chance to take ownership, drive change and make a real impact from day one. And you’ll be doing it with a team that truly cares about getting it right.

What you’ll do

• Work closely with our Direct workforce and Contractor teams across all things that benefit our customers


• Hold delivery teams and contractors to account and develop and share learnings to improve our service


• Analyse reports and spot trends to help drive long-term improvements


• Make sure customer complaints are handled with care and urgency, making sure customers voices are heard


• Support colleagues with data, insight and solutions that help shape our maintenance approach


• Present clear updates and recommendations based on fact finding and generating themes and solution, to customers and senior stakeholders across the business

Why choose us

Imagine finishing each day knowing you’ve made a real difference in our customers’ lives. That’s exactly what you’ll do here, working for a top 10 Great Place to Work in the UK!

You’ll enjoy flexibility in how you work, and support from a team that really pulls together.

What you bring

• Strong experience improving customer journey, and working with cross-functional teams


• Confidence to challenge when things fall short and push for better outcomes


• Clear and thoughtful communication, even in tough situations


• Great at spotting patterns in data and using insights to improve service


• Comfortable delivering messages and findings, working with multiple priorities at pace


• A collaborative, driven approach with a focus on doing what’s right

We’re sorry, but we are unable to offer sponsorship for this role due to certificate limits, we do review this regularly.

Job details

• You’ll work Monday to Friday


• The team work flexible hours between 08.00 and 18.00


• You’ll manage your own diary, so if you want to take a longer lunch, you can use your flexi time to manage that!


• This is a hybrid role, and you’ll spend 2 days a week in our local offices, visiting our customers across the area and the rest working from home


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!


• You need a Basic DBS check and we pay for that.

A place where you belong

We do our best work when we can be ourselves. That’s why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA+, Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (this includes bank holidays and a "me day"!), with 2 days paid volunteering too!


• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.


• 800+ discounts or cashback on shopping, holidays, and more.


• We’re a top 10 UK Wellbeing employer; our tools and support are here when you need them!


• Grow your career with us, we’ll help you take the next step.


• Generous pension and 3x salary life insurance. Check more benefits online!

Ready to join us?

Click APPLY NOW to see the Maintenance Business Partner job description. Learn about us, and see here for help to apply. Don’t wait, roles can close early, so apply and take the first step towards making a difference.

To let us know how we can help you shine in our process, email recruitment@homegroup.org.uk to discuss your reasonable adjustments.