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Job Title: Crisis Major Incident Manager (Crisis and P1 Level Experience)

Location: Remote

• Shift: 24/7 – Rotating Shifts including Nights and Weekends
• Only Financial or Banking Experience

We are seeking an experienced Crisis Major Incident Manager with a proven track record in handling P1 (Priority 1) incidents in fast-paced enterprise environments. The ideal candidate will be responsible for driving the resolution of critical incidents, ensuring minimal business impact, and maintaining clear communication with stakeholders throughout the incident lifecycle.

Key Requirements:

• Strong experience managing Crisis Major Incidents (P1 level) end-to-end.
• Lead and coordinate the management of Priority 1 (P1) and high-severity incidents, ensuring timely resolution and effective communication across all stakeholders.
• Act as the incident commander during major disruptions and crisis situations.
• Ability to lead cross-functional teams under pressure.
• Excellent communication and stakeholder management skills.
• Experience in ITIL processes, escalation management, and post-incident reviews.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services, Data Infrastructure and Analytics, and Technology, Information and Media

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