Overview

Cogstate is advancing the science of brain health—making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life. Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials. Our global team works to solve complex challenges in brain health assessment, always with a patient-first mindset. We’re building the future of brain health.

We are seeking a Manager, Rater Services, accountable for supporting a complex portfolio of programs and leading junior-level staff to ensure the timely delivery of the Cogstate Rater Training Program. The role includes study reporting, maintaining successful relationships with study sites/raters/CRAs/sponsors, and providing quality management and oversight for all assigned clinical trial programs. The Manager, Rater Services will lead a team of 1–4 Coordinators and Associates and is responsible for their successful performance, mentoring, training, performance management, team morale, and maintaining a standard of excellence.

Mandarin OR Korean fluency is preferred but not required.

Responsibilities

• Management and delivery of phase I-IV clinical trials (understanding and tracking against the project SOW) including budgetary oversight.
• Collaborate with internal and external stakeholders to develop rater training curricula and materials for a portfolio of clinical trials, including:
• Creation of rater selection tools and tracking qualifications
• Oversight of rater training materials including PowerPoint slides for training raters on scales, quiz development, and practice materials
• Working with third-party vendors and developing online platforms (e.g., Learning Management Systems) that support Rater Training services
• Work with Project Managers to meet study deliverables and communicate necessary information at appropriate times.
• Direct the work of Rater Training Associates and/or Rater Training Coordinators, including task delegation and quality control; provide feedback on performance to supervisors/managers.
• Maintain controls to ensure timely delivery of project tasks, materials, and regulatory reports status to the Director/Associate Director of Rater Training and/or Project Manager.
• Proactively track and communicate key project deliverables to stakeholders with meticulous record keeping.
• Collaborate with Directors on bid defenses, proposal development, and budget development.
• Lead a small team of Rater Services direct reports (Coordinator and Associate level).
• Mentor other project management team members and clinical staff; actively line-manage and mentor other Rater Services Team members as appropriate.

Requirements

• BS/BA degree in psychology or related scientific field and/or relevant professional experience
• Clinical Trial Management experience of 4+ years with BS/BA OR 2+ years with graduate degree
• Direct supervisory experience 2+ years
• Understanding of neuropsychological tests and patient or caregiver reported outcomes
• Strong organizational, communication, and interpersonal skills
• Ability to work in a fast-paced environment and manage competing priorities
• Microsoft Office proficiency and general IT terminology
• Understanding of clinical trials, regulatory, and legal processes; understanding of the clinical development lifecycle and ability to read/review clinical protocols
• Mandarin OR Korean fluency preferred but not required

Skills, Knowledge and Specialist Expertise

• People skills: ability to work within the team and with customers/third-party providers; willingness to learn and seek feedback
• Communication skills: written and oral, conflict resolution
• Work skills: attention to detail, methodical, problem solving, strong record keeping, high computer literacy

What’s In It For You

• Remote Work Practices: Cogstate is a virtual-first company; eligible to work from anywhere Cogstate is registered to do business in the United States, Australia, or the United Kingdom
• Generous Paid Time Off: 20 days vacation, 10 days personal leave, 10 paid public holidays
• 401(k) Matching: Up to 3% of yearly salary
• Competitive Salary with opportunities for additional earning
• Health, Dental & Vision Insurance with company contributions; free vision insurance for full-time employees
• Short-Term & Long-Term Disability Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development opportunities, mentoring, and certification support

Our Culture

We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate, collaborative, and focused on getting the best outcomes with a can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

Privacy Notice and Help

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Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and related state or local laws. A reasonable accommodation is a change in the way things are normally done to ensure equal opportunity.