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Manager - Technology Disaster Recovery & Business Continuity

View more categories View less categories Sector Technology Role Manager Contract Type Permanent Hours Full Time

Job Details

Salary: Competitive

Hours: Full Time, 37.5 hours

Location: VHQ, Crawley, hybrid 3 days a week in the office

Contract: Permanent

Closing Date: 30th May 2025

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

In a nutshell

Virgin Atlantic is seeking a proactive and detail-oriented professional to lead the development and maintenance of its Disaster Recovery (DR) and Business Continuity (BC) framework. Aligned with ITIL v3 principles, the Technology Disaster Recovery and Business Continuity Manager ensures that technology teams and key partners adhere to DR and BC standards, conduct regular testing, monitor performance metrics, and drive continuous improvement.

The ideal candidate will play a critical role in safeguarding the airline's technology resilience, ensuring preparedness and rapid recovery in the face of disruption

Day to day

Some of your key responsibilities as a Technology Disaster Recovery and Business Continuity Manager will be:

• Define, develop, and maintain the DR and BC framework in line with ITIL v3 best practices, whilst ensuring technology teams and partners understand, adhere to, and execute the framework.
• Develop and manage a DR testing calendar to ensure regular and systematic validation of recovery capabilities, whilst facilitating DR exercises with technology teams and key partners, ensuring comprehensive test coverage.
• Ensure that technology teams and key partners have robust BC plans in place, working closely with business units to ensure alignment between business continuity and technology recovery strategies.
• Track key performance indicators (KPIs) for service design and service transition concerning DR and BC, as well as developing dashboards and reports to provide visibility into DR readiness and BC effectiveness.
• Identify opportunities to enhance DR and BC processes through lessons learned and industry best practices, whilst collaborating with technology teams to improve service resilience and reduce downtime.

• Proven expertise in IT Disaster Recovery (DR) and Business Continuity (BC) management, preferably within an ITIL v3 environment.
• Strong knowledge of IT Service Management (ITSM) principles, as well as DR and BC best practices.
• Demonstrated ability in planning, facilitating, and analysing DR tests.
• Familiarity with risk management, compliance, and regulatory requirements related to DR/BC.
• Demonstrated ability to collaborate with cross-functional teams and external partners.

Company

Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide.

We’re not just your average airline. We’re a family-centric one who recognises togetherness as a hugely important aspect of life. We support and care about our employees and their families, which makes Virgin Atlantic a special place to work and the long-haul airline our customers fall in love with.

When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.

Our ways of working

We’re on a mission to become the most loved travel company, but with this comes great responsibility. We must support all of our people to embrace a growth mindset. To think like a start-up and act like an owner of Virgin Atlantic and to live our values every day. Our ways of working are designed to reflect the balance of happiness, productivity, collaboration, and team spirit that make us uniquely Virgin. We have built our approach on six core principles, recognising work as an activity, not a place. The focus is less on when and where people work, collaborate, or learn, but on their performance and outcomes. This is built on a foundation of trust and celebrates the diversity of our people, embracing that we all have different work-life considerations and varying times when our energy is highest.

Our people & networks

At Virgin Atlantic, we want to inspire everyone to take on the world, championing inclusivity, activism, and challenger spirit. It guides us in everything we do as we strive to make progress on the issues that matter most. We know difference is a strength, enabling us to be a force for good for our employees, customers, and communities. We aim to be an employer of choice, and our purpose, the belief that drives us, is that everyone can take on the world. We’re committed to bringing together a workforce that reflects the society we live in, creating an environment that supports diversity, equity, and inclusion, and allowing all our people to bring their whole selves to work.

Supported by their own Executive Ally, our four employee networks are employee-led communities where our people can connect, celebrate and support each other. The networks work together to raise awareness of Diversity, Equity, and Inclusion across the business and, through regular conversation, inform the actions we need to take as an organisation to create an environment where everyone feels they belong.

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