Overview

Membership Manager – Make UK Defence, South West. Location: South Coast. Full time, permanent. Home working with regular travel around the South West region. Competitive salaries and benefits, including up to one day of paid volunteering leave per year.

The Manufacturers’ Organisation | Make UK Make UK Defence, a leading business support and representative organisation within the defence & security manufacturing sector, is seeking a Membership Manager to serve as an ambassador in the South West of England.

As Regional Membership Manager, you will support the commercial, business, and economic interests of Make UK Defence members. You will foster relationships with stakeholders and develop strategies to identify, secure, and retain working business relationships, strengthening member relations with Make UK and raising awareness of our broader commercial and business support offerings.

Responsibilities

• Member Engagement and Retention: design and implement a program of member engagement activities; organize events and webinars regionally and nationally; lead local member connect activities and regional meetings; ensure timely regional communication; develop a member engagement plan including site visits; collaborate with internal departments to ensure member satisfaction and accurate records; retain members and encourage subscription upgrades; engage in external communications to promote Make UK member interests.
• Business Development: identify and recruit new Make UK Defence members to achieve targets; develop and implement strategy to engage with non-members; lead and organize lead generation events; generate leads and raise awareness for the wider Make UK business; support the Commercial team in identifying partnership opportunities.

Requirements

• Qualifications and Skills: proficiency in CRM systems, Excel, and Word; strong customer focus and excellent communication skills; degree-level education or equivalent experience; working knowledge of the local economy desirable.
• Experience: previous Membership / Account Management / Business Development experience; marketing experience desirable; customer or member care experience.
• About You: ability to prioritise, strong organisational skills, and time management; proactive decision-making and problem-solving; positive and adaptable attitude; willingness to take responsibility and seek support when necessary; excellent internal and external communication skills; ability to work from home or office with occasional travel; full driving license and access to transport for site visits and meetings.

Additional Information

With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for the UK manufacturing sector. We value diversity and welcome applications from all parts of the community. Benefits include flexible hours and a comprehensive package (health cover, matched pension contributions up to 8%, life assurance). We are committed to supporting the Armed Forces Community and support the Armed Forces Covenant.

Due to volume of applications, if you do not hear back within 5 working days please assume that you have been unsuccessful at this time.

Apply: If this position interests you, please apply today or email kcritchell@strgroup.co.uk

Make UK contact: UK +44 (0)2392 322345 | kcritchell@strgroup.co.uk | See all Make UK's jobs

Bio

Make UK is a leading advocate for UK manufacturers, championing growth, innovation, and resilience in the sector. With a history spanning over 130 years, Make UK supports businesses from start-ups to global leaders, providing policy advocacy, sector expertise, and a wide range of services including apprenticeship training programs.