Job Description:

This role involves building and developing client relationships to meet sales targets. Candidates should possess excellent communication skills and confidence in managing clients, suppliers, and colleagues. The role requires passion, creativity, and a positive attitude, with a focus on achieving excellence and contributing to the success of Fluid Branding.

Key Accountabilities and Responsibilities:

• Grow existing customer accounts and build long-term relationships
• Understand client goals and identify support opportunities
• Provide exceptional customer service in all interactions
• Identify opportunities for up-selling, cross-selling, and repeat business
• Proactively seek new business opportunities
• Coordinate with suppliers to source products
• Prepare quotations and proposals with the in-house studio team
• Collaborate with the production team to ensure timely delivery
• Meet sales targets set by the Merchandise Manager

Person Specification and Core Competencies:

• Experience in the promotional merchandise industry is essential
• Excellent written and verbal communication skills
• Polite, friendly, and team-oriented
• Ability to prioritize and manage multiple tasks
• Strong motivation to achieve sales goals
• Confident in phone communication with customers and suppliers
• Trustworthy with a commitment to confidentiality
• Proficient in Word, Excel, and IT tools
• Adaptable to a changing environment and responsible for positive impact
• Opportunity to become a merchandise consultant for a leading European supplier
• Flexible work options, including remote and office work
• Participation in an industry-recognized education program
• Uncapped commission based on sales performance