Operational Resource Planner (12m FTC)

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us: we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘Belong’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks.

Principality Building Society is embarking on a period of significant cultural transformation to simplify our business and create capacity for purposeful growth. As an Operational Resource Planner, your primary focus will be to produce and automate high-quality management information and business intelligence using Power BI and other tools, enabling data-driven decision-making across a variety of departments.

What you will do:

• Business Partner Operational Teams to understand key M.I. requirements, simplifying the production where appropriate.
• Clear understanding of demand and resource requirements in key operational areas.
• Proactively develop capability to continuously monitor the current operational demand of the business. Developing reporting as required for a variety of stakeholders, meetings and committees.
• Oversee the reconciliation of monthly performance across the group.
• Identify opportunities to improve resource optimisation, ensuring our people resources are managed more efficiently
• Contribute to the forecasting process of all operational demand types
• Work with stakeholders to develop and implement change

What we are looking for:

• Strong experience in M.I production, automation and workforce planning solutions
• Strong analytical and critical thinking skills, with the ability to interpret data & make sound decisions
• Experience of using workforce management software and tools to forecast call volumes & create schedules
• Good communication and people skills, with the ability to build relationships and influence at all levels and work collaboratively in a team
• Proficiency in Microsoft excel, including advanced formulas, pivot tables and data techniques
• Strong diligence and accuracy, with the ability to analyse data and identify patterns & trends

Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with our hybrid approach enabling you to have a mix of office days and remote working. Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.