About the Company

KAYTUS is a provider of IT infrastructure products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model.

http://www.kaytus.com/

Responsibilities

• Responsible for the implementation, delivery, acceptance training, and post-sales issue resolution of projects such as servers;
• Responsible for coordinating and managing customer service requirements in the local region
• Responsible for customer satisfaction and service quality management in the local region;
• Evaluate the current status of the service system in the local region, and develop plans and improvement solutions;
• Collaborate with sales to solve problems, and plan and implement key service projects.

Qualifications

• Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such as servers and storage;
• Possess self-motivation and strong stress resistance;
• Native-level proficiency in listening, speaking, reading, and writing in the local language, with no barriers in Chinese or English.