We're Bearable, a leader in comprehensive health and habit tracking on multiple platforms. Our mission? To make health optimisation universally accessible, empowering people to manage and prevent chronic diseases. We're on a quest to assist 100 million people in gaining control over their health and wellbeing through self-care. And we do this fully remotely!

Does this resonate with you? We'd be thrilled to connect!

Your Role: Customer Success & Content Marketing Specialist

• Advocacy and Insight: As a voice for our users, you'll deeply understand their needs and challenges, effectively representing them at Bearable. You'll inform our product team, guiding our app's development to better serve our community.
• Content Creation: You'll energise our popular blog with health content and manage our social media presence. Crafting engaging newsletters is also part of your role.
• Empathy and Support: Handling user interactions with care and professionalism, particularly those with health concerns, is crucial. You'll address customer complaints and technical issues via Zendesk, Reddit, and Discord, escalating when needed.
• Community Engagement: Moderating our Reddit and Discord forums, you'll guide users towards support and log feature requests. Your role involves nurturing positive user relationships and championing Bearable's commitment to customer care.
• Feedback Analysis: Identifying recurring user issues, you'll report these insights and suggest proactive platform improvements. Your role includes presenting user feedback to the company and initiating new systems to enhance customer support.
• Cross-Functional Collaboration: You'll work alongside Product, Marketing, and Developers, contributing to customer support goals. Your ability to communicate complex ideas clearly to senior management is key.
• Versatile Involvement: Expect to wear multiple hats, from conducting user interviews to assisting with product testing. We value adaptability and initiative in our team.

We're Seeking:

• A balanced work-life approach.
• Experience with consumer products, preferably health apps.
• Content marketing skills, ideally in health-related areas.
• Proficiency in Zendesk and Jira.
• Strong communication abilities.
• An entrepreneurial mindset, eager to contribute across the business.
• Passion for solving global health challenges and empowering individuals with health conditions.

Nice to Have:

• Experience in health app development.
• Personal passion for health optimisation, perhaps influenced by personal or close ones' health experiences.
• Fully remote, full-time opportunity.
• We value sustainable, healthy work practices and focus on product quality over rigid work hours.
• A small, efficient team avoiding bureaucracy and excessive meetings.
• A design-focused approach, believing in healthcare as a product challenge.
• 30 days holiday including UK bank holidays, and pension for UK-based team members.
• For international team members, a contract role reflecting a permanent, full-time spirit.

Our Toolkit:

• Wordpress with Elementor Pro for our landing page and blog.

Note to Recruiters and Agencies:

We are currently not interested in collaborations with recruiters or outsourcing to development agencies.

Excited to be part of Bearable's journey? Reach out – we're eager to meet you!

User number 1 - in 5 years this will hopefully mean something

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