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Location: Based in Head Office in Pudsey, West Yorkshire

Reporting to: Head of Customer Success

Salary: Up to £29,000 depending on experience, pro-rata

Part-time position: 17-20 hours per week, ideally over 4/5 days

Benefits: 25 days of annual leave plus bank holidays, pro-rata

Work arrangement: Hybrid, including working from home and travel to meet customers

Sano Physiotherapy Ltd provides professional physiotherapy services across clinics in the Midlands, Yorkshire, the Northwest, and the Northeast. We are leaders in NHS services, corporate occupational health physiotherapy, and have a strong private client base.

We are seeking an NHS Customer Coordinator to serve as the main point of contact for our NHS customers. The successful candidate will manage a portfolio of NHS First Contact Practitioner (FCP) customers, with some ICB level customers (roughly a 90:10 split).

You will develop strong relationships with existing customers, onboard new clients, and work closely with colleagues in our Customer Success department, liaising with clinical managers, operations managers, service leaders, and senior management.

The NHS Customer Coordinator must be engaged with NHS customers to understand and advocate for their needs within the company. You will ensure customer needs are proactively met, analyze customer data, and deliver quality service aligned with our values and standards. Success in this role requires excellent relationship-building, proactive communication, and data analysis skills.

We value customer-focused and proactive individuals who can anticipate needs and deliver exceptional service. In return, you will be a valued member of the Sano team, with ongoing training and development opportunities, participation in service improvement initiatives, and direct communication with decision-makers.

Sano Physiotherapy is a growing organization committed to quality, reflection, and accountability, and is the largest independent physiotherapy provider in the UK.

Why Are We Different?

We operate 40 private clinics with over 100 staff, delivering innovative physiotherapy and occupational health services to private and public sector clients.

• Knowledge of NHS Long Term Plan and ARRS, understanding of Primary Care Network structures
• Strong communication skills, both face-to-face and written
• Excellent organizational skills
• Comfortable working with datasets and KPIs
• Willingness to travel; a full, clean UK driving license is required
• Proactive planning and IT literacy, including Office 365 tools

Interested in joining our team?

If this opportunity excites you, please apply online via indeed.com today!