Join to apply for the Ombudsman Case Handler, NFP PEOPLE role at Guardian Jobs

2 days ago Be among the first 25 applicants

Join to apply for the Ombudsman Case Handler, NFP PEOPLE role at Guardian Jobs

Get AI-powered advice on this job and more exclusive features.

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?

Are you skilled in complaint handling and provide excellent customer service?

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay
  
  
  

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes
  
  
  

• Excellent written and oral/ telephone/video call communication skills.
• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Legal

• Industries

  Advertising Services

Referrals increase your chances of interviewing at Guardian Jobs by 2x

Sign in to set job alerts for “Ombudsperson” roles.

Aldershot, England, United Kingdom 1 day ago

Assistant Patient Pathway Coordinator (CAT 5 -T&O)

Reading, England, United Kingdom 1 day ago

Reading, England, United Kingdom 1 week ago

Reading, England, United Kingdom 4 hours ago

Abingdon-On-Thames, England, United Kingdom 4 days ago

Elective and Diagnostic Booking Officer - Pacing

Frimley, England, United Kingdom 4 days ago

Administration Assistant – Employment, Pensions & Immigration - Bristol, Milton Keynes or Oxford

Oxford, England, United Kingdom 22 hours ago

Reading, England, United Kingdom 1 month ago

Reading, England, United Kingdom 1 week ago

Sunbury-On-Thames, England, United Kingdom 1 week ago

Henley-On-Thames, England, United Kingdom 4 days ago

Reading, England, United Kingdom 1 month ago

Buckinghamshire, England, United Kingdom 5 days ago

Wallingford, England, United Kingdom 4 hours ago

High Wycombe, England, United Kingdom 1 week ago

Didcot, England, United Kingdom 4 weeks ago

Latimer, England, United Kingdom 21 hours ago

Ascot, England, United Kingdom 4 days ago

Trainee Company Secretarial Assistant - High Wycombe, HP12 3NR

High Wycombe, England, United Kingdom 2 days ago

Uxbridge, England, United Kingdom 1 week ago

Oxford, England, United Kingdom 4 hours ago

Sunbury-On-Thames, England, United Kingdom 4 hours ago

Henley-On-Thames, England, United Kingdom 2 days ago

Slough, England, United Kingdom £30,160.00-£30,160.00 3 days ago

Slough, England, United Kingdom 1 week ago

Godalming, England, United Kingdom 3 months ago

Reading, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 4 days ago

Reading, England, United Kingdom 1 week ago

Camberley, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.